Dispute resolution service fills a gap for the industry

Over the last 12 months, we have had 1097 dispute cases lodged by builders and home owners.

The early dispute resolution service, which was introduced on 1 July, 2014, has filled a gap in support services for builders and home owners who had issues during the construction process.

Prior to the introduction of this service, there was no assistance offered to builders and home owners in dispute until after the contract had been terminated or completed. This was simply too late to achieve a good outcome for both parties.

This free early dispute resolution service has helped people resolve their disputes as quickly as possible outside costly and time-consuming court processes, with 173 disputes resolved simply over the telephone.

Eighty-three per cent of cases are now resolved within 28 working days, whereas previously this was taking a lot longer.

From 1 June 2015, the service was expanded to help principal contractors resolve defective or incomplete building work issues which can arise with their subcontractors.