Defective work and disputes

Responding to a Direction to Rectify

Once we’ve investigated the defective work, we make a decision as to whether we’ll issue you, and any relevant subcontractor, with a formal Direction to Rectify.

You’ll need to let us know your intentions during the initial discussions about the item/s, or at the site meeting, because generally we’ll give a Direction to Rectify immediately after a site inspection.

We always suggest that you fix any problems before this occurs to avoid the consequences of being issued a Direction to Rectify.

The Rectification of Building Work Policy (PDF) provides more information.

Ignoring a Direction to Rectify

Not complying with a direction to rectify can result in the following actions:

  • applying 10 demerit points to your licence
  • prosecuting you in the tribunal/courts (maximum penalty is $30,475)
  • fining you a penalty (up to $2,438)
  • disciplinary action in the Queensland Civil and Administrative Tribunal (QCAT) or the Courts
  • applying conditions to your licence
  • issuing show cause notices that may result in suspending or cancelling your licence.

Reviewing QBCC decisions

If you don't agree with the decision, you can apply to our Internal Review Unit. Alternatively, you can have the decision reviewed through the Queensland Civil and Administrative Tribunal (QCAT).