News & Updates
The first batch of water tests conducted by Queensland Health showed lead levels from taps in the kitchen, bathroom and garden were below recommended levels and safe to use following a public warning issued earlier in the week.
The Queensland Building and Construction Commission has issued a warning to home and property owners who have contracted with plumbing-electrical contractor Brett George Hogan about a potential public health issue related to his work with hot water systems.
Home Warranty Insurance payment issues
Insurance payment through myQBCC is currently unavailable due to technical issues. Please bear with us as we work to resolve the problems. We apologise for any inconvenience caused.
A Safety Alert has been issued in response to the death of a worker who fell 17 metres through an access hatch located on the underside of ducting in an auditorium
The QBCC's Townsville services restored
Phone and computer services have been restored to the QBCC Townsville Service Centre following issues with Optus fibre connectivity in Townsville.
We appreciate your patience while Optus was rectifying the issue.
Attend a free forum to get updates on important industry matters including the new online systems for lodging Form 4 & 4As and hot water system compliance. Email firstname.lastname@example.org to book.
We launched the new Education and Engagement Team this month.
QBCC Commissioner, Brett Bassett, said that education was an important role of the State’s building regulator.
Plumbing Application Service (PAS) log in issue fixed
If you have been experiencing problems with the PAS password reset, we are happy to announce that the issue has now been resolved. The system will now update password changes as requested.
Update on our service centres
All QBCC customer service centres are open today. QBCC building inspectors and technical staff are on standby to provide assistance in areas affected by TC Debbie.
We thank you for your patience and understanding and apologise for any inconvenience caused by the temporary closure of some QBCC service centres due to Tropical Cyclone Debbie.
Licensees are encouraged to sign up to the Building & Tradie Assistance Register and Building Certifier Register which were established to help with building repairs in areas affected by Cyclone Debbie. Home and property owners can use the register when they are ready to undertake repairs or rebuilding.
Customer service centre closures
Due to the effects of Tropical Cyclone Debbie, the QBCC has closed its customer service centres in Brisbane and Maryborough, and on the Gold Coast and Sunshine Coast. Because of this, calls will be unable to be answered until 5pm today. If your call is urgent please email us at email@example.com or alternatively you can go to the "contact us" page on our website and log a general enquiry which will be responded to within 1-2 business days. We apologise for the inconvenience this may cause and thank you for your understanding.
QBCC’s Mackay and Townsville service centres are open.
Updates on QBCC operations will be provided as soon as information comes to hand.
Licensees are encouraged to sign up to the online register of contractors established to help with building repairs in areas affected by Cyclone Debbie. Home and property owners can use the register when they are ready to undertake repairs or rebuilding.
QBCC building inspectors and technical staff are on standby to provide assistance in areas affected by TC Debbie.
If you need to lodge a payment application for adjudication you can do so online or by faxing 07 3247 5762.
For further information please email firstname.lastname@example.org