Disclosure Log

Disclosure Log (Information Released)

The disclosure log provides details of non-personal information released under the Right to Information Act 2009 (RTI Act) that is considered to be of significant interest to the wider public.

Applications that meet the criteria for disclosure will be progressively published on our disclosure log. Should you have any questions please contact:

The RTI Manager
Queensland Building and Construction Commission 
GPO Box 5099 
Brisbane Qld 4001 

Phone: (07) 3613 3143
Email: RTI@qbcc.qld.gov.au

Reference Number

Date of Decision on Application

Number of pages

Topic/Information requested

RTI_466_18_19 2 July 2019 1
  • The amount of money collected in QBCC Building Insurance.
  • The amount paid out to repair defective work. 
  • The amount of that recouped through SPER.
  • The amount paid out when builders collapse.
  • The amount of that is recouped through SPER.
  • The number of complaints against defective work received.
  • The number resolved BEFORE a QBCC inspection.
  • The average length of time before a complaint is successfully resolved.
  • The number of QBCC building inspectors.
  • The number QBCC assessment officers are there. 
  • The number of cases each officer has to manage at any point.
  • The number of licenses cancelled as a result of defective work.
  • The legislated timeframes for processing complaints.

Statistics released

RTI_195_18_19 4 April 2019 56

Information regarding:

  • Outcomes of QCAT reviews of QBSA decisions relating to claims under the Queensland Home Warranty Scheme
  • Time period – each of the financial years in the period 1.7.2008 to 30.6.12.

1 July 2008 to 30 June 2009

1 July 2009 to 30 June 2010

1 July 2010 to 30 June 2011

1 July 2011 to 30 June 2012

RTI_258_18_19 6 February 2019 1 page

For the 2017-2018 Financial Year:

  • The number of Home Warranty Insurance Scheme claims declined
  • The number of Home Warranty Insurance Scheme claims declined as “Not Residential Construction Work”\

Insurance claim declinature statistics (PDF)



25 January 2019


1 page

Insolvency breakdowns by licence financial category for the last 3-5 years.

Insolvency breakdown 2014 -2018 (PDF)

RTI_280_17_18 23 May 2018 14 pages

Sections of the Resolution Services Procedure Manual that relates to:

  • the pre-assessment requirement of checking of complaint items for duplication in previous cases before inspections are assigned
  • Building Inspectors decision making process.

Guidance and procedure documents for Resolution Services

RTI_259_17_18 27 April 2018 48 pages   As this information has been superseded the link to this PDF’s have  been archived, Please Email rti@qbcc.qld,gov.au  for this information if required


1 December 2015

37 pages - full release
3 pages - part release

Internal policies and procedures and other documentation that the Internal Review Unit utilise to make an internal review decision in accordance with the QBCC Act 1991 and other legislative provisions including statutory procedures.

Any documentation that was current as at October 2015.

As this information has been superseded the link to these PDF’s have  been archived, Please Email rti@qbcc.qld,gov.au  for this information if required


17 June 2014

26 pages - full release
33 pages - part release

Documents relating to Walton Construction/Walton Construction Queensland's collapse and payments to Altum Pty Ltd.

Ministerial (PDF)
Emails 1 (PDF)
Email 2 (PDF)


11 February 2012

21 pages – full release

Request for access to documentation which provides guidance for QBCC staff who assess applications for coverage under the Queensland Home Warranty Insurance scheme. 

Documentation (PDF) 
Resolution Services Complaint Process Map (PDF)
Subsidence Assessment (PDF)
Guidance Statement (PDF)