FAQ - myQBCC

The following information will help you set up your myQBCC and learn more about what you can do in it.

myQBCC - why and how

Registering for a myQBCC account

Home Warranty Insurance

General Enquiries and Feedback

Notifiable Work (Form 4/4A) FAQs (PDF)

myQBCC - why and how 

Why should I create an account in myQBCC?

Creating an account in myQBCC will enable you to manage your Home Warranty Insurance policies and update your contact details without having to call us. You can also give feedback or ask a question and track its progress. From 26 April 2017 you are now also able to submit Notifiable Work (Form 4/4A).

Registering is easy, so create your myQBCC account and get started now.

How do I register for myQBCC?

Simply click on this myQBCC registration link and follow the prompts to create your myQBCC account today. As part of the registration process, you will need to provide your name, mobile number, email address, date of birth and your QBCC contractor, nominee supervisor, builder or occupational licence number (if applicable). Once you’ve created your account, you will receive an email inviting you to create a password. You can then get started on using your account. In some cases it may take two business days for your account registration to be finalised.

Are there special password requirements for myQBCC accounts?

Passwords for myQBCC accounts need to have at least:

  • 8 characters
  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number

I’ve tried logging into myQBCC but it says my account is locked. What should I do?

To ensure your privacy, your myQBCC account is set to lock after five incorrect login attempts. After 15 minutes, it will unlock and you can try logging in again. If you continue to have problems, please contact us on 139 333 between 7am and 5pm for assistance.

How do I reset my password? 

You can reset your password on the myQBCC sign in page and select 'Forgot password?'.

What browser should I use to view myQBCC?

Internet Explorer, Chrome and Firefox are all suitable for use with myQBCC. If you're viewing myQBCC on a mobile phone, we suggest you hold the phone so the screen is in landscape mode. 

Can I renew my licence through myQBCC?

There is a link in your myQBCC profile that you can follow to renew your contractor, builder, nominee supervisor or fire occupational licence.

How do I update my details?

Once you’re logged into the myQBCC home page, click on the dropdown arrow in the top right-hand corner of the screen and select ‘My Profile’ to see the details we currently have for you. If you’d like to change any of them (except your name), simply enter the new information into the correct field and hit the ‘submit’ button to lodge them.

I’m a QBCC licensee and I want to change the details of my name on my licence. Can I do this through myQBCC?

Unfortunately you can’t do this online as all name changes on our licences must be accompanied by documentation showing the relevant details. Please call us on 139 333 between 7am and 5pm to discuss what you’ll need to do.

 

Home Warranty Insurance

Can I pay for Home Warranty Insurance through myQBCC?

You can view, reprint, create or request amendments and cancellations for any policies you have done in myQBCC. 

All active policies are able to be viewed.

Can my staff still take out Home Warranty Insurance as representatives using myQBCC?

Yes they are still able to be a nominated representative. You are able to nominate and manage representatives through your myQBCC account.

How do I take out additional cover via myQBCC?

As the home owner, if you received a policy confirmation email, there is a link you can click that directs you to the right location. Following this link pre-populates the information needed to purchase additional cover. If you've misplaced the email, give us a call on 139 333 and we can resend the email to you.

Alternatively you can register for a myQBCC account and select the 'Additional Cover' tab. Please note you will need your policy number to do this.

Why do we now need to validate the site address for insurance policies when we didn't previously have to?

Address validation ensures data integrity and reduces the need for insurance policy amendments. If you are having trouble locating the lot and plan for the property, speak with your customer, or use the Department of Infrastructure, Local Government and Planning website's DA mapping system

Can I send my home owner a replacement Notice of Cover?

Yes - simply click on the 'My Policies' tab, find the policy you would like to resend and select your method of delivery. 

Can I save an insurance policy purchase partway through and come back to pay for it later?

You can. Simply click on the policy in the 'My Policies' tab and resume your policy to make your adjustments.

 

General Enquiries and Feedback

Are there any restrictions on the size or type of file I can attach to feedback and general enquiry items?

We can accept files up to 22GB in size and in any file format required e.g. .jpg, .pdf, .doc etc. We have also introduced a multiple file upload option for up to 10 files.

Can I provide feedback or make a general enquiry anonymously?

You can provide feedback anonymously, which includes making a complaint, offering a suggestion or providing a compliment, or make a general enquiry, by filling out our feedback and general enquiry form. Please make sure you aren't logged into your myQBCC account when you do this.

Once I’ve lodged my feedback, how soon can I expect a response?

We will be in contact with you within 3 business days if you provide a feedback item. If you’re asking us a question, we’ll contact you within 1 business day.  At this time, we may be able to resolve your issue, or if not, we will be able to give you a clearer idea of exactly when we can.