FAQ - myQBCC
The following information will help you set up your myQBCC account and learn more about what you can use your account for.
myQBCC - why and how
Why should I create an account in myQBCC?
Creating an account in myQBCC will enable you to manage your Home Warranty Insurance policies and update your contact details without having to call us. You can also give feedback or ask a question and track its progress. From 26 April 2017 you are now also able to submit Notifiable Work (Form 4/4A).
Registering is easy, so create your myQBCC account and get started now.
How do I register for myQBCC?
Simply click on this myQBCC registration link and follow the prompts to create your myQBCC account today. As part of the registration process, you will need to provide your name, mobile number, email address, date of birth and your QBCC contractor, nominee supervisor, builder or occupational licence number (if applicable). You can also opt-in for your details to be displayed on Find a Local Contractor online directory. Once you’ve created your account, you will receive an email inviting you to create a password. You can then get started on using your account. In some cases it may take two business days for your account registration to be finalised.
Are there special password requirements for myQBCC accounts?
Passwords for myQBCC accounts need to have at least:
- 8 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
I’ve tried logging into myQBCC but it says my account is locked. What should I do?
To ensure your privacy, your myQBCC account is set to lock after five incorrect login attempts. After 15 minutes, it will unlock and you can try logging in again. If you continue to have problems, please contact us on 139 333 between 7am and 5pm for assistance.
How do I reset my password?
You can reset your password on the myQBCC sign in page and select 'Forgot password?'.
What browser should I use to view myQBCC?
Internet Explorer, Chrome and Firefox are all suitable for use with myQBCC. If you're viewing myQBCC on a mobile phone, we suggest you hold the phone so the screen is in landscape mode.
Can I renew my licence through myQBCC?
There is a link in your myQBCC profile that you can follow to renew your contractor, builder, nominee supervisor or fire occupational licence.
How do I update my details?
Once you’re logged into the myQBCC home page, click on the dropdown arrow in the top right-hand corner of the screen and select ‘My Profile’ to see the details we currently have for you. If you’d like to change any of them (except your name), simply enter the new information into the correct field and hit the ‘submit’ button to lodge them.
I’m a QBCC licensee and I want to change the details of my name on my licence. Can I do this through myQBCC?
Unfortunately you can’t do this online as all name changes on our licences must be accompanied by documentation showing the relevant details. Please call us on 139 333 between 7am and 5pm to discuss what you’ll need to do.
How to disable a representative
You are able to enable and disable your representatives when needed. Before clicking on disable, the record sharing box must be unchecked/unticked. If this isn't done, the representative can still perform the same functions as someone who hasn't been disabled.
Find a Local Contractor online directory
How do I register for my details to be displayed on Find a Local Contractor?
You can opt in when setting up a myQBCC account or, if you have an existing account, log in, select ‘My Licences’ then ‘Action’ where you will see ‘Manage Find a Local Contactor’ details. If you have multiple licences, you will need to complete this action for each licence.
How are the search results ordered on Find a Local Contractor?
The search results are randomly ordered with each location search so as not to favour any one contractor.
Why aren’t Certifiers and Pool Safety Inspectors included in the directory?
Certifiers and Pool Safety Inspectors are not building contractors and are regulated under the Building Act 1975. Certifiers details are available at Certifiers Licence Search. Pool Safety Inspectors details are available at Pool Safety Inspectors Register.
Home Warranty Insurance
Can I pay for Home Warranty Insurance through myQBCC?
You can view, reprint, create or request amendments and cancellations for any policies you have done in myQBCC.
All active policies are able to be viewed.
Can my staff still take out Home Warranty Insurance as representatives using myQBCC?
Yes they are still able to be a nominated representative. You are able to nominate and manage representatives through your myQBCC account.
How do I take out additional cover via myQBCC?
As the home owner, if you received a policy confirmation email, there is a link you can click that directs you to the right location. Following this link pre-populates the information needed to purchase additional cover. If you've misplaced the email, give us a call on 139 333 and we can resend the email to you.
Alternatively you can register for a myQBCC account and select the 'Additional Cover' tab. Please note you will need your policy number to do this.
Why do we now need to validate the site address for insurance policies when we didn't previously have to?
Address validation ensures data integrity and reduces the need for insurance policy amendments. If you are having trouble locating the lot and plan for the property, speak with your customer, or use the Department of Infrastructure, Local Government and Planning website's DA mapping system.
Can I send my home owner a replacement Notice of Cover?
Yes - simply click on the 'My Policies' tab, find the policy you would like to resend and select your method of delivery.
Can I save an insurance policy purchase partway through and come back to pay for it later?
You can. Simply click on the policy in the 'My Policies' tab and resume your policy to make your adjustments.
Can I conduct a Home Warranty Insurance Scheme search online?
Yes, log in or register for myQBCC by following the prompts. You can follow the prompts, attach your documents and pay via the secure payment gateway. You will be kept up to date with the progress of the search and the search results will be emailed to you.
What is the maximum size of the documents I can upload to attach to my search?
The maximum size is 15mb.
How long does a search take?
QBCC aims to respond within 7 working days if all the information is provided.
I don’t have all the required documents, can I save a ‘in progress’ search request and come back later?
Yes, you can save your ‘in progress’ search request and come back later to complete. However, ‘in progress’ searches are only kept for 28 days then are deleted by the system.
Please add a question to the General Enquiries and Feedback section.
What credit cards does QBCC accept for online payments?
QBCC accepts Visa and Mastercard but not AMEX or Diners.
Can I lodge my financial information through myQBCC?
Once you have clicked into the myQBCC home page, click on “My Forms” and scroll down to “Minimum Financial Requirements”. Click on the drop down arrow next to “Action” and start or resume the relevant form for your financial category. For more information refer to the Minimum Financial Requirements myQBCC User Guide - Licensee.
General Enquiries and Feedback
Are there any restrictions on the size or type of file I can attach to feedback and general enquiry items?
We can accept files up to 22MB in size and in any file format required e.g. .jpg, .pdf, .doc etc. You can upload one file per general enquiry.
Can I provide feedback or make a general enquiry anonymously?
You can provide feedback anonymously, which includes making a complaint, offering a suggestion or providing a compliment, or make a general enquiry, by filling out our feedback and general enquiry form. Please make sure you aren't logged into your myQBCC account when you do this.
Once I’ve lodged my feedback, how soon can I expect a response?
We will be in contact with you within 3 business days if you provide a feedback item. If you’re asking us a question, we’ll contact you within 1 business day. At this time, we may be able to resolve your issue, or if not, we will be able to give you a clearer idea of exactly when we can.