What is your role if you are an affected party?

If you are not the applicant for a review, you may be an affected party. That is, you will be affected by the internal review decision. This is because there is a possibility that the internal review decision will be different to the original decision in a way that may unfavourably (negatively) affect you.

It is in your best interest, as an affected party, to engage in the review process, respond to any requests for information made by the Internal Review Unit and provide the case officer with all the information you wish to be considered.

Contractors

If you are a contractor, you may be affected by an internal review decision in the following ways:

Original decision

Review application

Possible review decision

Unfavourable effect

You were not given a direction to rectify

 

The owner is seeking to have a direction issued for some or all of the complaint items

A direction to rectify is issued

  • The direction to rectify will show on your public record; and
  • You will be required to rectify works.

The rectification work you completed in compliance with a direction to rectify was of a ‘satisfactory standard’

 

The owner believes that the work is not of a satisfactory standard

The work is not of a satisfactory standard

  • The outcome will show on your public record
  • You may be required to pay a debt to rectify the works under the Home Warranty Insurance Scheme.

You are issued with a scope of work under the Home Warranty Insurance Scheme

 

The owner believes the scope is not sufficient and should be added to/ changed.

A new scope is issued which includes more items/ more costly rectification methods

  • You will be required to pay a greater debt to rectify the works under the Home Warranty Insurance Scheme.
  • The debt will show on your record.
Home owners

If you are a homeowner, you may be affected by an internal review decision in the following ways:

Original decision

Review application

Possible review decision

Possible consequence

The contractor is given a direction to rectify

 

The contractor is seeking a decision not to issue a direction to rectify for some or all direction items

A decision is made not to give a direction to rectify

No further action is taken by QBCC.

 

The rectification work undertaken in compliance with a direction to rectify is ‘not of a satisfactory standard’

 

The contractor believes the work is of a satisfactory standard

A decision is made that work is of a satisfactory standard

No further action is taken by QBCC.

 

A scope of works is issued under the Home Warranty Insurance Scheme.

 

The contractor is seeking to reduce the scope items of the scope of works.

A new scope is issued which includes less items/ rectification methods

The scope of works will be limited to the items identified in the internal review decision.