myQBCC help

Go to the self registration page and follow the prompts to create your myQBCC account now.

PLEASE NOTE: Companies can't hold a myQBCC account, however individuals/directors who hold an account, can be granted permission to act on behalf of someone else or a company. 

Do you already have an account?

If you currently hold or have held a licence with QBCC or have contacted us before, you will already have an account set up and will simply need to reset your password. Please see passwords for information on how to reset your password.

If you're unsure as to whether you have an existing account with QBCC, please contact us on 139 333.

A few tips:

As part of the registration process, you will need to provide your:

• name
• mobile number
• email address
• date of birth; and 
• your QBCC trade contractor, nominee supervisor, builder or occupational licence number (if applicable).

You can also opt in for your details to be displayed on find a local contractor online directory. 

Once you’ve created your account, you will receive an email inviting you to create a password. You can then get started on using your account. In some cases it may take two business days for your account registration to be finalised. Please note it is best to complete this within 24 hours of receiving the email.

Passwords for myQBCC accounts need to have at least:

• 8 characters
• 1 uppercase letter
• 1 lowercase letter
• 1 number.

You will be asked to provide your password each time you access your account.

An added benefit is that you can choose to remember the login details for next time.

How do I reset my password? 

You can reset your password on the myQBCC  login page by:

• selecting 'Forgot password?' (you will receive an email in a few minutes. If you don't check your junk/spam folders
• open email and copy and paste the link, click on link (if it doesn't open, copy link and paste in your browser)
• the "Change your password" prompt will appear
• create a new password (above are tips for a good password)

A person granted access to another person's account is called a 'Nominated Representative'. You can nominate as many people as you want to have access to your account to complete different actions on your behalf. This short video shows you how to add a nominated representative to your myQBCC account.

You can also nominate an authorised person to add and remove nominated representatives on your behalf, that way another party can complete the administration duties without you having to log in.

Currently, this includes the following:

• spouse/life partner
• family member
• employee
• accountant
• authorised person

If you also manage a company from your account, this company can give access to nominated representatives under the title of ‘employee’ only.

Below is a summary of the steps needed to nominate a representative or remove one as well as an overview of the different access permissions applicable for different myQBCC services.

We’ve put together a short video that shows you step-by-step how to add a nominated representative to your myQBCC account.

The steps to add a nominated representative are:

1. Select ‘Licences’ from the menu
2. From the drop-down tab, select ‘Manage my licences’
3. Click ‘Action’ tab to the right of the licence you are granting access to
4. Select ‘Manage Representatives’ from the action dropdown list
5. Select ‘Add new representative’
6. Enter the representative’s full name, mobile phone number, email address, role, and accept the terms
7. Click submit
8. An email notification will be sent to the representative
9. From the 'Manage Permissions' page, you can enable or disable the functions that the nominated representative can perform on your behalf

Remove a nominated representative

1. Login to myQBCC and select ‘Licences’ from the menu
2. From the drop-down tab, select ‘Manage my licenses’
3. Click ‘Action’ tab to the right of the license you wish to manage and select ‘Manage Representatives’
4. Locate the licensee you wish to remove and click ‘Remove access’

You can update your contact and payment details at any time.

1. Log into your account and then:
2. Click on the dropdown arrow in the top, right-hand corner near your profile name
3. Select ‘My Profile’ to see your current details.

You can amend any details on the screen by entering the new information in the correct field. When you've completed your updates hit the ‘submit’ button to save them.

Updating payment details

You are able to link and update saved credit card details, however you will need to submit a direct debit application to amend any details related to this function.

The form requires a signature from both the account holder and licensee.

Details you can't change

• name
• ABN
• business partnership details
• licence type.

Changes such as the ones listed above require you to fill out a change of details form  (change of details form is for certifiers, PSI’s and plumbers as they are licenced under different Acts).

You can use the feedback & enquiry form to contact at your convenience. If you wish to provide supporting documentation with this feedback or enquiry, you must be logged in to your myQBCC account. If you don't have a myQBCC account you can register now.

Registering for a myQBCC account will also allow you to track the progress of your matter.

Response times

We will be in contact with you within 3 business days if you provide a feedback item or have a question. At this time, we may be able to resolve your issue, or if not, we will be able to give you a clearer idea of exactly when we can.

Permitted file type and size

We can accept files up to 22MB in size and in any file format e.g. jpg, pdf, doc, etc. You can upload one file per general enquiry. If the file size is larger than this it is suggested you write to us:

QBCC
GPO Box 5099
Brisbane QLD 4001
Australia

Anonymous enquiries

You can provide feedback anonymously. This includes:

• making a complaint - please note: If you lodge an anonymous complaint, we have limited ability to progress your matter. E.g. we have no ability to contact you.
• offering a suggestion
• providing a compliment
• or make a general enquiry.

To do this, fill out feedback & enquiry form on the website without signing into your account (if you have one).

You can create, view, reprint or request amendments and cancellations for policies in myQBCC.  Only active policies are able to be viewed.

Create a policy

1. Click on myQBCC and either log in or create a profile
2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
3. From the ‘My policies’ page, select ‘Create, resume or pay for policy’ button
4. Choose the license you wish to manage
5. Click on ‘Create policy’ follow the prompts

Edit Contract Value

Increase

1. Login to myQBCC
2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
3. Locate the policy which requires an update and click the policy number
4. Click the ‘Amend policy’ button
5. Click the ‘Amend contract value’ button
6. Change the value and follow prompts to pay for the higher amount

Decrease

1. Login to myQBCC
2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
3. Locate the policy which requires an update and click the policy number
4. Click the ‘Amend policy’ button
5. Click the ‘Amend contract value’ button
6. Change the value and follow prompts
7. You will receive an email from QBCC to provide relevant documents

Amend site details

1. Login to myQBCC
2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
3. Locate the policy which requires an update and click the policy number
4. Click the ‘Amend policy’ button
5. Click the ‘Update site details’ button
6. You will be prompted to search for an alternate site by click on ‘By Address Details’ or ‘By RPD Details’
7. Once located and validated, click on ‘Confirm change’

Cancel policy

1. Login to myQBCC
2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
3. Locate the policy which requires cancellation
4. Click the ‘Cancel policy’ button
5. Review the details and click ‘Next’
6. Choose the reason for cancellation from the drop-down and click ‘Next’
7. A notification will be sent to the QBCC Insurance Services Team. QBCC will be in contact with you once your request has been considered

Other amendments

Please contact QBCC on 139 333 to change the following:

• description of work
• owner's details
• number of dwellings

Additional cover via myQBCC

Home owners can use their policy confirmation email to purchase additional cover. Following the relevant link in your policy confirmation email pre-populates the required information to purchase additional cover.

You can also register for a myQBCC account and select ‘Insurance’ then ‘Increase my cover’ tab from the menu drop-down. Please note you will need your policy number to do this.

If you've misplaced the email, contact your builder or your contractor and ask them to resend it. Alternatively, you can give us a call to request a copy. Please note we will ask for the contract price, your contractor's licence number and a description of the work.

Validating the site address for insurance policies

Address validation ensures data integrity and reduces the need for insurance policy amendments. If you are having trouble locating the lot and plan for the property, speak with your customer, or use the Department of Infrastructure, Local Government and Planning website's DA mapping system. 

Sending home owners a replacement Notice of Cover

Licensees with a myQBCC account can do this easily. From the menu simply select ‘Insurance’ then ‘Manage my policies’ from the menu drop-down. Find the policy you would like to resend and click the ‘Email document copy’ button. Complete the prompts and select your method of delivery.

Saving insurance policy purchase partway through

myQBCC allows you to start transactions, save and then return as you need. From the menu, simply select ‘Insurance’ then ‘Manage my policies’. Then click the ‘Create, resume or pay for policy’ button to make your adjustments.

If you have trouble getting to this page from the ‘Manage my policies’ tab, there may be an issue with your browser if the page appears to loop. Please see troubleshooting for information on how to resolve this issue.

1. Go to the myQBCC homepage and select ‘Insurances’ then click ‘Lodge insurance search’ from the menu drop-down
2. Click the ‘New insurance search request’ button
3. Read and agree to the terms and conditions and select ‘Continue’
4. Search for the property using the address or real property description. Once found, click ‘Continue’
5. Follow the prompts and enter requested details including credit card details.

You will be sent the result to your email address.

How long does it take to receive the results?

We aim to respond within 7 working days if all the information is provided.

What is the maximum document size I can upload?

The maximum size for document upload for the search is 15MB.

1. Login to myQBCC. If you don’t have a myQBCC account, you can create one here – Register. Note: please use an email address that is unique to you, not a shared or group email used by multiple people.
2. From the menu, select ‘Plumbing’ then ‘Notifiable work – Form 4/4a’ from the menu drop-down.
3. Click the ‘Create new’ button
4. Follow the prompts and enter the details of the work
5. Once complete, click ‘Pay now’ and complete the payment details.

You can access your saved Notifiable Work entries from the ‘Notifiable Work – Form 4/4a’ page.

After you submit your registration, you will receive an email telling you how to create a password, and then you can access myQBCC and make your submission.

We have created a handy User Guide to help Plumbers and Drainers submit Notifiable Work (Form 4/4A) (PDF, 1MB) on myQBCC. It explains everything from logging in to your myQBCC account through to paying for and amending or cancelling completed submissions. 

Log in to myQBCC and pay for Notifiable Work (Form 4/4A) online

1. Log-in or register on myQBCC.
2. Select the My Licences tab.
3. Select the licence you would like to register.
4. Select Action tab and choose Manage Find a Local Contractor.
5. Tick the Consent box.
6. Click Register.
7. Refresh the page to ensure the registration is active. There will be a deregister option instead of a register option if you have been successful.

Ensure all of your contact details are correct. If you need to amend your details, click Edit Contact Detail.
 

Browser

The security features in myQBCC that help protect your information can only operate in modern browsers, so you’ll need one of the following:

• Apple Safari version 12 (or latest version)
• Mozilla Firefox (latest version)
• Google Chrome (latest version)
• Microsoft Edge version 18 (or latest version)

 Some aspects of myQBCC won’t work correctly on outdated browsers. If you haven’t updated for a while or you can’t remember when you last did, you should check for browser updates.

Enable JavaScript

myQBCC uses JavaScript to ensure features work for you as they were designed to. Enabling JavaScript in your browser needs to be carried out if it hasn’t yet been done.

Accept cookies

“Cookies” are small amounts of data that allow myQBCC to remember important information, such as preference settings for your account. myQBCC requires cookies enabled.

Enable TLS 1.1 (or higher) security settings

TLS 1.1 (or higher) settings help protect personal credit card information as it is processed through your browser. Browsers that don’t have these settings enabled won’t be able to access myQBCC to make a payment.

Clear your cache

Clearing your cache can help your browser display fresh webpage information. If you are experiencing loading or formatting issues with myQBCC, try refreshing your cache.

Disable extensions on Google Chrome

If you experience any of the following issues when using myQBCC:

• you're unable to lodge Home Warranty Insurance,
• the password reset link keeps returning you to the login page or
• you're unable to start a new Form 4,

you may need to disable extensions. The following process may help to resolve some of these problems.

1. Log out of myQBCC.
2. Ensure you are using the latest verson of Chrome. Click on the three dots at the top right hand side of your screen, just below the big X.
3. Click on more tools and select extensions.
4. Use the slider on the right of each extension and disable all extensions.
5. Close Chrome completely and re-open.
6. Log back into myQBCC

Online forms

Online form won't submit

If you are unable to submit your form once complete (form presents with 3 constant loading dots), the following actions should resolve the problem:

1. Select down arrow next to your name in the top right hand corner to open a drop down box. Do not click on any of the options.
2. Close the drop down box.

You should now be able to proceed to the submissions page.

Still not working for you?

If the above troubleshooting steps don’t resolve your problem, send a screenshot with a short description through to Feedback and Enquiries. It will help us understand your specific issue.

You can also call us directly on 139 333.