myQBCC - how to lodge Home Warranty Insurance

You can create, view, reprint or request amendments and cancellations for policies in myQBCC.  Only active policies are able to be viewed.

Create a policy

  1. Click on myQBCC and either log in or create a profile
  2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
  3. From the ‘My policies’ page, select ‘Create, resume or pay for policy’ button
  4. Choose the license you wish to manage
  5. Click on ‘Create policy’ follow the prompts

Edit Contract Value

Increase

  1. Login to myQBCC
  2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
  3. Locate the policy which requires an update and click the policy number
  4. Click the ‘Amend policy’ button
  5. Click the ‘Amend contract value’ button
  6. Change the value and follow prompts to pay for the higher amount

Decrease

  1. Login to myQBCC
  2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
  3. Locate the policy which requires an update and click the policy number
  4. Click the ‘Amend policy’ button
  5. Click the ‘Amend contract value’ button
  6. Change the value and follow prompts
  7. You will receive an email from QBCC to provide relevant documents

Amend site details

  1. Login to myQBCC
  2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
  3. Locate the policy which requires an update and click the policy number
  4. Click the ‘Amend policy’ button
  5. Click the ‘Update site details’ button
  6. You will be prompted to search for an alternate site by click on ‘By Address Details’ or ‘By RPD Details’
  7. Once located and validated, click on ‘Confirm change’

Cancel policy

  1. Login to myQBCC
  2. From the menu, click ‘Insurance’ then select ‘Manage my policies’ from the menu drop-down
  3. Locate the policy which requires cancellation
  4. Click the ‘Cancel policy’ button
  5. Review the details and click ‘Next’
  6. Choose the reason for cancellation from the drop-down and click ‘Next’
  7. A notification will be sent to the QBCC Insurance Services Team. QBCC will be in contact with you once your request has been considered

Other amendments

Please contact QBCC on 139 333 to change the following:

  • description of work
  • owner's details
  • number of dwellings

Additional cover via myQBCC

Home owners can use their policy confirmation email to purchase additional cover. Following the relevant link in your policy confirmation email pre-populates the required information to purchase additional cover.

You can also register for a myQBCC account and select ‘Insurance’ then ‘Increase my cover’ tab from the menu drop-down. Please note you will need your policy number to do this.

If you've misplaced the email, contact your builder or your contractor and ask them to resend it. Alternatively, you can give us a call to request a copy. Please note we will ask for the contract price, your contractor's licence number and a description of the work.

Validating the site address for insurance policies

Address validation ensures data integrity and reduces the need for insurance policy amendments. If you are having trouble locating the lot and plan for the property, speak with your customer, or use the Department of Infrastructure, Local Government and Planning website's DA mapping system

Sending home owners a replacement Notice of Cover

Licensees with a myQBCC account can do this easily. From the menu simply select ‘Insurance’ then ‘Manage my policies’ from the menu drop-down. Find the policy you would like to resend and click the ‘Email document copy’ button. Complete the prompts and select your method of delivery.

Saving insurance policy purchase partway through

myQBCC allows you to start transactions, save and then return as you need. From the menu, simply select ‘Insurance’ then ‘Manage my policies’. Then click the ‘Create, resume or pay for policy’ button to make your adjustments.

If you have trouble getting to this page from the ‘Manage my policies’ tab, there may be an issue with your browser if the page appears to loop. Please see myQBCC - troubleshooting for information on how to resolve this issue.