myQBCC - how to

myQBCC - how to lodge Home Warranty Insurance

You can create, view, reprint or request amendments and cancellations for policies in myQBCC.  Only active policies are able to be viewed.

Create a policy

  1. Click on myQBCC and either log in or create a profile
  2. Go to My Policies and 'Create, resume or pay for policy
  3. Click on 'Create Policy' and enter the details and follow prompts

Edit Contract Value

Increase

  1. Log in to myQBCC
  2. Click on My policies and locate the policy which requires an update
  3. Click on amend policy
  4. Change value and follow prompts to pay for the higher amount

Decrease

  1. Log in to myQBCC
  2. Click on My policies and locate the policy which requires an update
  3. Click on amend policy and follow prompts
  4. You will receive a notification from QBCC to provide relevant documents

Amend site details

  1. Log in to myQBCC
  2. Click on My policies and locate the policy which requires an update
  3. Click on Update site details
  4. You will be prompted to search for an alternate site by clicking on 'By Address Details ' or 'By RPD Details"
  5. Once located and validated, click on Confirm Change

Cancel policy

  1. Log in to myQBCC
  2. Click on My policies and locate the policy 
  3. Click on Cancel policy and then Next
  4. Choose reason for cancellation from the drop-down  
  5. Click Next
  6. You will receive notification to provide revelant documents to complete the process

Other amendments

Please contact QBCC on 139 333 to change the following:

  • description of work
  • owner's details
  • number of dwellings

Additional cover via myQBCC

Home owners can use their policy confirmation email to purchase additional cover. Following the relevant link in your policy confirmation email pre-populates the required information to purchase additional cover.

You can also register for a myQBCC account and select the 'Additional Cover' tab. Please note you will need your policy number to do this.

If you've misplaced the email, contact your builder or your contractor and ask them to resend it. Alternatively, you can give us a call to request a copy. Please note we will ask for the contract price, your contractor's licence number and a description of the work.

Validating the site address for insurance policies

Address validation ensures data integrity and reduces the need for insurance policy amendments. If you are having trouble locating the lot and plan for the property, speak with your customer, or use the Department of Infrastructure, Local Government and Planning website's DA mapping system

Sending home owners a replacement Notice of Cover

Licensees with a myQBCC account can do this easily. Simply click on the 'My Policies' tab, find the policy you would like to resend and select your method of delivery. 

Saving insurance policy purchase partway through

myQBCC allows you to start transactions, save and then return as you need. Simply click on the policy in the 'My Policies' tab then click “Create, Resume or Pay for Policy” to resume your policy to make your adjustments.

If you have trouble getting to this page from the ‘My Policies’ tab, there may be an issue with your browser if the page appears to loop. Please see myQBCC - troubleshooting for information on how to resolve this issue.