Protecting your payment rights

Payment schedules

What is a payment schedule?

A payment schedule is a written document that:

  1. identifies a specific payment claim;
  2. states the amount the respondent intends or is willing to pay ; and
  3. provides the reasons the amount is less, if the scheduled amount is less than the claimed amount.

See payment schedule example (PDF).

    If you are issued a payment claim

    If you owe money and you receive a payment claim, you are required to pay the amount in full by the due date or respond with a payment schedule within 15 business days (or earlier if the contract provides).

    Penalties may apply for not giving a payment schedule.

    For more information, view the Receiving a payment claim flowchart

    What is my due date for payment?

    The due date for payment is the day on which the payment becomes payable under the contract. If the contract does not specify a due date, then the due date for payment is 10 business days after the day you received the payment claim.

    When must I issue a payment schedule?

    You must issue a payment schedule if you don't intend to pay te full amount on or before the due date for payment.

    What are the timeframes to give a payment schedule?

    You must respond with a payment schedule within the earlier of:

    •  The time specified in your contract; or
    •  15 business days after receiving a payment claim.

    Why do I need a payment schedule?

    You should never ignore a request for payment. Failing to pay in full by the due date or respond with a payment schedule within the required timeframe is an offence. Penalties may apply and QBCC may take disciplinary action.

    If you believe the payment claim is invalid, it's important to respond with a payment schedule outlining the reasons why you believe the payment claim is invalid (e.g. payment claim given on an invalid reference date).

    See the Protecting your payment rights booklet (PDF) for further information.