Licence issues
We know that most licensees do the right thing, but there are times when things go wrong.
We can suspend your licence for various reasons, but one of the most common is for not paying your renewal fee on time. If suspended for late fees, you can still renew your licence.
If we intend suspending for any other reason, we’ll send you notice with the details and give you time to provide the information we need.
Once we’ve received the requested documents, information or fees, we’ll reactivate your licence.
Before we cancel your licence we will let you know in writing of our intention to do so. We will outline the reason and give you an opportunity to comply.
We will cancel your licence if you cannot or will not comply with our request for information.
If your licence has been cancelled, you have 14 days to return your:
- licence card
- certificate.
If you do not do this, you may be fined.
To reapply for your licence, you must:
- meet all the current licensing requirements
- complete the application form
- include the application fee.
Find out how to restore your licence if it has been cancelled.
A company nominee can choose to withdraw from the position of nominee by completing a Withdrawal of nominee form (PDF 985.04KB) and submitting it to the QBCC.
QBCC requires a company to:
- give the QBCC notice within 14 days of when a nominee ceases to act as a nominee for their company
- replace their nominee within 28 days of a nominee no longer acting for their company
- have the incoming nominee complete the Incoming company nominee form (PDF 985.54KB) within 14 days of them starting to act for the company.
Failure to do any of these things may result in the suspension or cancellation of the company licence.
We may place a condition or restriction on your licence when you apply, or at another time, if we consider it’s appropriate. In most cases you can remove a condition on your licence by meeting the full requirements for your licence class (i.e. addressing the reason the condition was placed on your licence in the first instance).
Fines
If you’ve received a fine, make sure you pay on time. This will help you avoid further penalties that could affect your licence status.
Learn more about paying your fine.
Direction to rectify
Find out more about managing a direction to rectify defective work.
If you can no longer meet your minimum financial requirements you need to inform the QBCC.
This may include:
- your net tangible assets decrease
- there is a withdrawal of covenantors
- you are going insolvent.
These situations affect your ability to continue working under your licence.
Contact us to discuss your situation and options available to you.
If you believe a decision we've made is incorrect, you can apply to have that decision (the ‘original decision’) reviewed independently, or through the Queensland Civil and Administrative Tribunal (QCAT).
Learn how to apply for a review of a QBCC decision.
Interstate or New Zealand licences
If we cancel or suspend your licence and we are aware you hold an interstate or New Zealand licence, we may notify the interstate or New Zealand licensing authority. If this occurs, we will provide you with a copy of the notice.
The notification may result in further action by the interstate or New Zealand authority, which is at the discretion of that authority.
Licensees must immediately (within 14 days) notify QBCC of any licence events interstate or New Zealand, such as:
- new licences granted
- licences cancelled or suspended.
Important—your behaviour matters!
We will not tolerate:
- hurtful or abusive language
- threats to our staff or anyone else
- aggressive behaviour that puts others at risk
If your behaviour is unacceptable, we may need to implement strategies to manage how you engage with us.
