On 17 November 2021, Privium Pty Ltd, t/as Impact Homes (Privium), QBCC licence number 712753, entered into voluntary administration.
FTI Consulting has been appointed administrator of Privium. The QBCC understands that the administrator may have contacted parties who have executed contracts with Privium.
We have provided general information below, which may help you understand how their voluntary administration affects any building contracts you may have with them.
For information specific to your situation, we encourage you to contact us by:
- submitting an enquiry on myQBCC
- direct email via ResolutionServicesPrivium@qbcc.qld.gov.au
- calling 139 333 or (07) 3226 9060.
Home owner information
If you are a home owner and have contracted with Privium, you may be able to make a claim under the Queensland Home Warranty Scheme (QHWS).
Privium paid the insurance premium to the QBCC for your contract. This means you may be entitled to assistance if Privium has not completed the contracted works or if you have paid a deposit and building work has not started.
The steps below may help you to work out what your options are in this situation.
We have put together a short informational video that will give you an overview of the situation and how the QBCC may be able to help you.
For information specific to your situation, we encourage you to contact us by:
- submitting an enquiry on myQBCC
- direct email via ResolutionServicesPrivium@qbcc.qld.gov.au
- calling 139 333 or (07) 3226 9060.
What you should do now
Read the steps below for taking action on your building project.
Be aware that assigning the contract to another contractor may affect your entitlements under the Queensland Home Warranty Scheme.
NOTE: your legal costs are not covered under the Queensland Home Warranty Scheme.
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- Construction complete? You do not need to do anything. You can disregard this notice unless there are defects.
- No work commenced? You may be covered for a refund of your deposit.
- Work commenced? You may be covered for the costs to complete the work.You may wish to seek legal advice if Privium is thinking of assigning your contract to another contractor for completion. Assigning the contract to another contractor may affect your entitlements under the Queensland Home Warranty Scheme.
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Your level of assistance will be determined by whether work has commenced.
If building work is finished and there are defects, you need to know the time limits for making defective work claims.
Learn more by about the level of assistance by reading:
- maximum entitlements for home warranty insurance
- QHWS product disclosure statement (PDF)
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Learn about the process for making a claim against home warranty insurance.
If you decide to claim you must first lodge a non-completion of building work complaint.
Avoid unnecessary delays by including all supporting documents with your claim.
Important information
- Contract termination—in most cases it is necessary to terminate the contract prior to making a claim for assistance with incomplete residential construction work. Terminating a contract can be complex and risky. You may wish to seek legal advice. Learn more about terminating a building contract.
- Paying suppliers and subcontractors—do not make any payments to subcontractors or suppliers directly. You should also not pay any progress claims to Privium before they are due under your contract. You may end up paying for work that might not get done.
Lodge a non-completion complaint
Begin the process for a claim against home warranty insurance.
Licensee information
As Privium has entered into voluntary administration, the QBCC is unable to help you reclaim debts under the monies owed complaint process.
We recommend that you contact the Administrator, FTI Consulting, to discuss your debt or lodge a proof of debt.
FTI Consulting
Level 20
345 Queen Street
Brisbane Qld 4000
Telephone: 3225 4900
You may also wish to consider if it’s appropriate to obtain independent legal advice about your debt.
