Homeowners hit by Privium collapse must submit insurance claim | Queensland Building and Construction Commission

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Since the Queensland building company went into liquidation in December the building watchdog has received 126 claims – 120 of those are refund of deposit and six are non-completion claims.

This means more than $1.5 million is back in the pockets of Privium customers who made refund of deposit claims.

QBCC Commissioner Richard Cassidy said now was the time for those yet to lodge their non-completion claim to contact the QBCC as they may be entitled to assistance under the Queensland Home Warranty Scheme (QHWS).

“Customers can face many challenges when a construction company collapses and there are contracts and incomplete projects they need to navigate,” he said.

“We want to make this process as smooth as we can, but we have strict legislative requirements and timeframes that we must operate within.

“Homeowners who have a contract with Privium and have paid a deposit may be entitled to a claim even if Privium failed to pay relevant QBCC insurance premiums.”

Mr Cassidy said it didn’t matter if customers hadn’t terminated their contract with Privium, they could still make a non-completion or refund of deposit claim.

“This is one of the reasons the Queensland Home Warranty Scheme is in place, to protect homeowners when something like this happens,” he said.

The QHWS is a compulsory statutory insurance scheme for all residential construction work carried out in Queensland.

Since December the QBCC has phoned more than 450 impacted customers and emailed almost 800 policy holders to let them know their rights and options.

QHWS claims for non-completion by Privium must be submitted to the QBCC by 22 March 2022 via email resolutionservicesprivium@qbcc.qld.gov.au or phone 07 3226 9060 or 13 93 33.

Different time periods apply from claims for defective work and affected homeowners can find information on the QBCC’s website or phone 13 93 33.

Last reviewed: 8 Mar 2022 Last published: 8 Mar 2022
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