What are my responsibilities?
Under the National Construction Code - by which all buildings must adhere to - building products, and plumbing and drainage products, must be fit for their intended purpose. However, prior to these new laws, there was greater accountability to uphold this requirement on people at the end of the supply of chain, such as installers or certifiers.
If your client believes the work you have done is defective, they can submit a complaint to us.
Defective building work usually falls into 2 categories:
- Structural – e.g. leaking roof, leaking shower, health and safety issues
- Non-structural – e.g. sticking drawer, minor cracking of plasterboard.
We may also look at complaints about consequential damage caused by building work.
The security features in myQBCC that help protect your information can only operate in modern browsers, so you’ll need one of the following:
How will I get demerit points?
Demerit points are issued if you don’t:
- pay Queensland Home Warranty Insurance premiums
- follow QBCC directions to rectify defective or incomplete work
- meet your legislative requirements
- pay judgment debts (i.e. debts ordered by a court or tribunal).
Demerit point amounts
Offences can attract anything from 2 to 10 demerit points, depending on the offence committed.
A QBCC licence comes with responsibilities. We give you a licence because you have the right qualifications and experience, but we also expect you to follow the rules and regulations.
What are the consequences?
There are a range of actions we take, from issuing a formal warning to suspending or cancelling your licence. At the very least, we may fine you and issue demerit points.
While in some instances you may be unaware that you are committing an offence, many of the laws are just common sense and about doing the right thing.
- Call 139 333 – Our Contact centre business hours are 8:30am - 5pm, Monday to Friday.
- Over-the-counter service at our Brisbane Service Centre is available from 8:30am to 5pm, Monday to Friday.
- Over-the-counter service at our Regional Service Centres is available from 9am to 5pm, Monday to Friday
- Overseas callers: +61 7 3447 2160.
Defective work by contractor
Janet bought a new home unit and is getting the bathroom renovated. The job is nearly finished but she is unhappy with the grouting of the tiles in the shower. The contractor believes the work is acceptable. Janet doesn't want to pay the final payment unless the work is fixed.
Janet is eligible to use our EDR service because she is the property owner, the work is domestic building work and the contract has not been completed.