Complaints we don't investigate
We don’t deal with all building complaints. If your issue relates to any of the following, contact the appropriate agency to get help.
Non-conforming building products and materials are those that do not meet the required standards for the use in which they are intended.
This is a nation-wide issue that may affect many different industry sectors such as manufacturing, importation, retail and construction.
The Queensland Building and Construction Product Committee
We have established the Queensland Building and Construction Product Committee to protect home owners and industry members from non-compliant and non-conforming products through raising industry awareness.
Our Minister is the Minister for Housing and Public Works, the Honourable Mick de Brenni.
Defective work by contractor
Janet bought a new home unit and is getting the bathroom renovated. The job is nearly finished but she is unhappy with the grouting of the tiles in the shower. The contractor believes the work is acceptable. Janet doesn't want to pay the final payment unless the work is fixed.
Janet is eligible to use our EDR service because she is the property owner, the work is domestic building work and the contract has not been completed.
Scenario 1 - Principal Contractor with a client alleging defective work
Sam was hired to install a new bathroom in a home unit. The contract is not yet finished but Sam’s clients are unhappy with the floor tiling and think it is uneven, and are refusing to pay his progress payment until it is fixed.
Sam has checked the Australian Standard for ceramic tiles and the QBCC Standards and Tolerances Guide and does not believe the tiling is defective building work.
Dispute about what is and is not included in the contract
Chen is getting a new kitchen installed in his apartment and is unhappy with the colour of the new benchtops and does not believe the benchtops are the agreed colour. Chen is eligible to use our EDR service because he is the property owner and the contract has not been completed.