Security

Ways to keep your QBCC account safe

We take steps to protect your account, but there are steps you can also take or things to be aware of so you can maintain your account’s security.

The QBCC will never ask you to confirm, update or disclose personal information via email.

We will never ask you to:

  • provide payment information (credit or debit card number) or account password via email
  • make payments via a third party (for example, Western Union)
  • download anything from our emails

If you receive these types of requests, please ignore it and contact us to let us know (see information below ‘How to report a suspicious email’).

What if I get a suspicious email?

Remember that fraudsters can’t get any information from you unless you give it to them. So, follow these tips:

  • do not respond to the suspicious email, and do not click any links
  • never open an attachment that you’re unsure about as it may contain malicious software designed to infect your computer
  • you can check that links in emails are legitimate by ‘hovering’ your mouse over the link to view the destination URL (web address), without having to click on it. On your smartphone, you need to tap and hold on the link and wait for the URL to appear
  • If you’re still unsure, contact the organisation directly using a phone number from their website (not from the email) before you reply.

How to report a suspicious email

If you receive a suspicious email claiming to be from the QBCC, please follow these steps:

  1. Forward the entire email to info@qbcc.qld.gov.au. Please don’t forward the email as an attachment. You can add a note or a question, but don’t alter the subject or content of the email. 
  2. Delete the suspicious email from your inbox. 

Our team will investigate and let you know if the email is legitimate.