What to do if you have a contract with Privium Pty Ltd 

On 17 November 2021, Privium Pty Ltd, t/as Impact Homes (Privium), QBCC licence number 712753, entered into voluntary administration. 

FTI Consulting has been appointed administrator of Privium. The QBCC understands that the administrator may have contacted parties who have contracts with Privium. Effective 22nd December 2021, Privium has gone into liquidation and subsequently has had their licence cancelled by the QBCC on 23rd December 2021.

We have provided general information below, which may help you understand how their liquidation affects any building contracts you may have with them. 

For information specific to your situation, we encourage you to contact us by:

Home owner information

If you are a home owner and have contracted with Privium, you may be able to make a claim under the Queensland Home Warranty Scheme (QHWS).

Privium paid the insurance premium to the QBCC for your contract. This means you may be entitled to assistance if Privium has not completed the contracted works or if you have paid a deposit and building work has not started. Consumers who have a contract with Privium and have paid a deposit may be entitled to claim even if Privium failed to pay QBCC the appropriate insurance premium.

We have put together a short informational video that will give you an overview of the situation and how the QBCC may be able to help you. 

The steps below may help you to work out what your options are in this situation. 

For information specific to your situation, we encourage you to contact us by:

What you should do now

Step 1 – Identify the stage of your construction

  • Construction complete? You do not need to do anything. You can disregard this notice unless there are defects.
  • No work commenced? You may be covered for a refund of your deposit.
  • Work commenced? You may be covered for the costs to complete the work.You may wish to seek legal advice if Privium is thinking of assigning your contract to another contractor for completion. Assigning the contract to another contractor may affect your entitlements under the Queensland Home Warranty Scheme.

As Privium’s QBCC licence is cancelled and they are now in liquidation all contracts currently on foot or in progress will be considered ‘at and end’ from 23 December 2021 under the QHWS Terms of Cover. Homeowners do not need to terminate the contract with Privium to make a non-completion or refund of deposit claim.  Therefore, any and all claims need to be lodged within 3 months of this date, being 22 March 2022. Any claims lodged after this timeframe will be unable to be accepted.

Assigning the contract to another contractor may affect your entitlements under the Queensland Home Warranty Scheme.

Your legal costs are not covered under the Queensland Home Warranty Scheme.

Step 2 – Check the QHWS Product Disclosure statement. 

Your level of assistance will be determined by whether work has commenced.

If building work is finished and there are defects, you need to know the time limits for making defective work claims.

Step 3 – Consider if you need to submit a claim. 

The QBCC website contains information to help you understand more about how and when to make a claim.

Avoid unnecessary delays by including all supporting documents with your claim.

Important information 

  • Paying suppliers and subcontractors. Do not make any payments to subcontractors or suppliers directly. You should also not pay any progress claims to Privium before they are due under your contract. You may end up paying for work that might not get done.

Licensee information

As Privium has entered into liqudation, the QBCC is unable to help you reclaim debts under the monies owed complaint process.

We recommend that you contact the Administrator, FTI Consulting, to discuss your debt or lodge a proof of debt.

FTI Consulting 
Level 20
345 Queen Street
Brisbane Qld 4000
Telephone:  3225 4900

You may also wish to consider if it’s appropriate to obtain independent legal advice about your debt.