The QBCC has been awarded the International Customer Service Standard – Certified Customer Service Organisation Trustmark.
This is an accredited standard assessment and certification program authorised by the International Standards Accreditation Board of ICCSO (International Council of Customer Service Organisations). Launched in Australia in 1999 by the CSIA (the sole Accredited Australian Certification Body for the International Customer Service Standard) today the standard is recognised and utilised by the world’s leading organisations. Exceptional customer service is a critical element of the mission and vision statements of an organisation. To execute on these commitments, organisations and individuals need to achieve peak levels of performance – that means continually improving.
The International Customer Service Standard (ICSS) applies a Balanced Scorecard Methodology to assess the efficiency and effectiveness of an organisation’s strategy to deliver a differentiated value proposition to its customers and a sustainable return to its shareholders through the continuous improvement of its people, systems and business processes.
The certification awarded to the QBCC clearly reflects the commitment, extensive work done to date and the progress made in achieving the goal of becoming a customer driven organisation.