Hours of business
- Call 139 333 – Our Contact centre business hours are 8:30am - 5pm, Monday to Friday.
- Over-the-counter service at our Brisbane Service Centre is available from 8:30am to 5pm, Monday to Friday.
- Over-the-counter service at our Regional Service Centres is available from 9am to 5pm, Monday to Friday
- Overseas callers: +61 7 3842 8700.
- Interpreter assistance - contact the National Translator and Interpreter Service on 131 450
- Hearing impaired assistance - Speak and Listen (speech-to-relay) users phone 1300 555 727 and Internet relay users can connect to the National Relay Service
Compliments, Suggestions and Complaints about QBCC's Service
If you would like to comment about the standard of service provided to you by our staff or have a suggestion on ways in which we can improve our service delivery to you, see our feedback page.
If you would like to make a complaint to someone external of the QBCC, please visit the Queensland Ombudsman or call 1800 068 908.
- Defective work form - Use this form if you think that work completed by your builder is defective.
- Notification of offence form - Use this form to tell us when you think a contractor is breaking the law, including unlicensed contracting or inappropriate behaviour.
- Monies owed form - Use this form to tell us when a QBCC licensed contractor owes you money.
- Internal review form - If you feel a decision we've made is incorrect, you can have it independently reviewed through our Internal Review Unit.
This email address is only for enquiries from members of the media. Non media-related emails sent to this address will not be responded to.
Non-media enquiries should be made via one of the links available on this page. Media enquiries should be sent to firstname.lastname@example.org
myQBCC - our new digital service centre
myQBCC allows you to access and interact with us from any device, giving you the freedom to choose when you need us. You can create your own personal profile and track the progress of your queries and feedback or insurance claim. Contractors can also purchase and maintain their Home Warranty Insurance policies using myQBCC. Save yourself some time by getting connected now!
Follow this link and have a look around myQBCC.
Please send all mail to:
GPO Box 5099
Brisbane QLD 4001
Over-the-counter service at our Brisbane Service Centre is available from 8:30am to 5pm, Monday to Friday.
Over-the-counter service at our Regional Service Centres is available from 9am to 5pm, Monday to Friday
299 Montague Road
West End Qld 4101
Regional service centres
104 Mulgrave Road
Parramatta Park, Qld 4870
42 East Gordon Street
Mackay Qld 4740
194 Alma Street
Rockhampton Qld 4700
22 Hervey Range Road
Thuringowa Central Qld 4817
Robina Super Centre
86 Robina Town Centre Drive
Robina Qld 4226
302 Alice Street
Maryborough Qld 4650
6 Pikki Street
Maroochydore Qld 4558
200 Hume Street
Toowoomba Qld 4350