Contact us

  • Call 139 333 - Contact centre business hours: 7am - 5pm, Monday to Friday
  • Over-the-counter service for all QBCC Service Centres is available from 8am to 5pm, Monday to Friday. See below for locations.
  • Overseas callers: +61 7 3447 2160.
  • Interpreter assistance - contact the National Translator and Interpreter Service on 131 450
  • Hearing impaired assistance - Speak and Listen (speech-to-relay) users phone 1300 555 727 and Internet relay users can connect to the National Relay Service 

Contact us online

General enquiries and feedback form - Use this form if you need some general information or advice, or you would like to send us a document relating to an issue we are looking into.  If lodging a safer building enquiry please read our privacy policy.

Compliments, Suggestions and Complaints about QBCC's Service

If you would like to comment about the standard of service provided to you by our staff or have a suggestion on ways in which we can improve our service delivery to you, see our feedback page.

If you would like to make a complaint to someone external of the QBCC, please visit the Queensland Ombudsman or call 1800 068 908.


  • Defective work form - Use this form if you think that work completed by your builder is defective.
  • Notification of offence form - Use this form to tell us when you think a contractor is breaking the law, including unlicensed contracting or inappropriate behaviour.
  • Monies owed form - Use this form to tell us when a QBCC licensed contractor owes you money.     
  • Internal review form - If you feel a decision we've made is incorrect, you can have it independently reviewed through our Internal Review Unit. 

Media enquiries

See Media releases and news.

myQBCC - our new digital service centre

myQBCC allows you to access and interact with us from any device, giving you the freedom to choose when you need us. You can create your own personal profile and track the progress of your queries and feedback or insurance claim. Contractors can also purchase and maintain their Home Warranty Insurance policies using myQBCC. Save yourself some time by getting connected now!

Follow this link and have a look around myQBCC.


Please send all mail to:

GPO Box 5099
Brisbane QLD 4001

Visit QBCC

Our service centres are open Monday to Friday from 8am until 5pm.

Brisbane office

299 Montague Road
West End Qld 4101
Fax: (07) 3225 2999

Regional service centres


181 Aumuller Street
Westcourt Qld 4870
Fax: (07) 3225 2999



Tenancy 2
42 East Gordon Street
Mackay Qld 4740
Fax: (07) 3225 2999


194 Alma Street
Rockhampton Qld 4700
Fax:(07) 3225 2999


Unit 2
22 Hervey Range Road
Thuringowa Central Qld 4817
Fax:(07) 3225 2999

Gold Coast

Robina Super Centre
Suite 26
86 Robina Town Centre Drive
Robina Qld 4226
Fax: (07) 3225 2999


302 Alice Street
Maryborough Qld 4650
Fax: (07) 3225 2999

Sunshine Coast

6 Pikki Street
Maroochydore Qld 4558
Fax:(07) 3225 2999


200 Hume Street
Toowoomba Qld 4350
Fax: (07) 3225 2999