a safety incident has occurred involving a NCBP—known as a notifiable incident.
If you are not part of the chain of responsibility, such as a home or building owner or member of the general public (who is not a product designer, architect, engineer, manufacturer, importer, supplier or installer of the suspected NCBP) you still have a responsibility to help keep the community safe by notifying us if you become aware of NCBPs.
Non-conforming building products (NCBPs) are those that are not safe, do not (or will not) comply with relevant regulatory provisions, or do not perform to the standard they are represented to perform, for an intended use.
Timeframe for reporting an NCBP
People within the chain of responsibility must report a NCBP to us:
as soon as practicable
but no later than 2 days after becoming aware or reasonably suspecting that a building product is an NCBP for an intended use.
NCBP notifiable incident
A notifiable incident is an incident causing either:
the death or serious injury or illness of a person
an incident that exposes a person to a risk of serious injury or illness (for example—the collapse or partial collapse of a building).
Timeframe for reporting a notifiable incident
People within the chain of responsibility must report a notifiable incident related to the use of a NCBP to us:
as soon as practicable
but no later than 2 days after becoming aware or reasonably suspecting that a notifiable incident may or was caused by the use of a NCBP.
How to report
Person in chain of responsibility
If you're part of the chain of responsibility you can report a su...
If you're part of the chain of responsibility you can report a suspected non-conforming building product or notifiable incident using the online forms below.
QBCC licensees must provide their QBCC licence number as part of any NCBP report or notifiable incident report related to a NCBP.
If you are the property owner or member of the public (not in the...
If you are the property owner or member of the public (not in the chain of responsibility) and you suspect a non-conforming building product is being used on a worksite or installed in your home or a building, we encourage you to report the product to the QBCC as soon as you can.