Privacy Policy

About this policy

The Queensland Building and Construction Commission manages personal information in line with the Information Privacy Act 2009 (PDF).

This Privacy Policy describes the personal information that may be collected and used by the QBCC. We collect and manage your personal information from you when you:

  • complete and submit a form electronically or by mail
  • deal with us at a QBCC front counter
  • deal with us over the telephone
  • register for myQBCC
  • email us
  • provide us with feedback
  • ask us to contact you, 

and you consent to us collecting, storing, using, maintaining and disclosing your personal information in accordance with the Information Privacy Principles (IPP’s).  

Information we may request

We may ask you to provide personal information if you submit feedback to QBCC or lodge a form, electronically or otherwise. 

We will only do this:

  • to meet your needs (e.g. answer a question)
  • to meet our needs (e.g. demographic analysis, updating our records)
  • if required by law.

'Personal information' includes your name, address, phone number, email address, age, gender, your employer, and your position title.

Use of personal information 

Depending upon the type of enquiry, application or form you have submitted, we may use the information to assist in:

  • investigating and resolving a dispute or complaint
  • assessing whether you are entitled to an insurance claim
  • reviewing a decision
  • addressing a general enquiry
  • managing our relationship with you
  • conducting and improving our business
  • improving your customer experience
  • complying with our legal obligations and to assist government and law enforcement agencies and regulators
  • providing you with industry and government information and updates
  • providing you with services and communicating with you and administering your account;
  • answering your enquiries, providing information or advice about our products or services, and entering you into our competitions and promotions;
  • updating our records; and
  • for our business processing, administrative, market research, marketing and planning requirements.

QBCC may disclose the information you provide, to other agencies pursuant to Sections 28A and 28B of The QBCC Act 1991 (The Act)

Section 28A and 28B of The Act permit the QBCC to disclose the information you provide, including personal information, to relevant agencies for the following reasons;

  • Information, in relation to a notifiable incident, is relevant to the functions of a health and safety regulator;
  • To help the relevant agency perform its functions; or 
  • The disclosure is reasonably necessary for protecting the health and safety of a person or property.

Please note that these are not the only reasons information may be disclosed to the relevant agency.

If you're a QBCC licensee, your personal details may be used to send you important updates regarding new legislation or amendments, changes to policies and other such information related or connected to your licence. 

The information you provide when submitting Notifiable Work may be made available to licensed plumbers and other licensed building industry practitioners for the purposes of conducting work at the property. The information may be stored by the QBCC and/or their agents and contractors and made available to the property owner or person who requested the work and will be used for administration, compliance, statistical research and evaluation of the plumbing and drainage laws. Your personal information may be disclosed to other government agencies, local government authorities and third parties for purposes relating to administering and monitoring compliance with the Plumbing and Drainage Act 2002. Personal information will otherwise only be disclosed to third parties with your consent or in accordance with the Information Privacy Act 2009.

Safer Buildings and combustible cladding checklist

The information, including personal information, you provide will be stored by the QBCC and shared with other government departments for the purposes of providing you with a response, for administration purposes, and compliance matters. Collected information will otherwise only be disclosed to third parties with your consent or unless authorised or required by law.


We will also send (whether by phone, email, SMS, post or facsimile), updates to keep you abreast of industry news, opportunities to submit feedback on discussion papers, educational information and professional development opportunities including seminars and events. We may also send you information on behalf of Queensland Government departments including Department of Housing and Public Works.

We may use your personal details to email you a survey to help us measure your experience with the QBCC. 

You may opt out at any time if you no longer wish to receive specific types, or all, marketing information. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. 

You can make this request by emailing, or by "unsubscribing" from the email or other marketing messages you no longer wish to receive.

Disclosure of personal information

If you have submitted an application or complaint, we may provide all or some of this information (if applicable) to your:

  • contractor/client
  • members of our panel of technical consultants (includes licensed contractors, registered engineers, and industry specialists)
  • rectifying builders
  • external legal consultants
  • external financial consultants
  • reinsurers/actuaries

We may also disclose your personal information to third parties, including advisors and consultants and with third party service providers we use in connection with conducting our business and always subject to confidentiality provisions we deem appropriate being agreed to. 

Some of the third parties to whom we disclose your personal information may be located outside Australia. For example, we may disclose your personal information to external national or overseas facilities in the course of conducting information and data processing, back up and scanning or for the purposes of obtaining other services from third parties.

The countries in which these third parties are located will depend on the circumstances.  However, in the course of our ordinary business operations we commonly disclose personal information to third parties located in the United States of America. 

We will not give your personal information to third parties without your consent, unless as set out  above or required by law.

Insurance information statement

The following information you provide when paying QBCC insurance premiums can be provided to the owner of the property or a prospective owner of the property in an insurance information statement:

  • Builder’s name
  • Site address
  • Contract date
  • Work description


Our privacy principles apply to emails as well.

Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.

Visiting our website 

If you access an unsecured part of our websites, that is, a public page that does not require you to log on, we (or our service providers) will collect information about your visit, such as: 

  • the time and date of the visit 
  • your operating system and device information 
  • any information or documentation that you download 
  • your browser type 
  • your IP address


A 'cookie' is a small text file which is placed on your internet browser which we access each time you visit our website. When you visit the secured pages of our website (i.e. pages that you have to provide login details to access) we use cookies for security and personalisation purposes. When you visit the unsecured pages of our website (i.e. public pages that you can access without providing login details) we use cookies to obtain information about how our website is being used.

You may change the settings on your browser to reject cookies, however, doing so will prevent you from access to the secured pages of our website.


Parts of this site transmit information securely across the internet. However this is not always feasible. We recognise that there may be risks transmitting information across the internet. We will notify you where personal information is not transmitted securely.

Where this site contains links to Queensland Government agencies’ websites, the privacy or security terms set out there will apply to the material on the websites.

Where this site contains links to non-Queensland Government websites, the Queensland Building and Construction Commission is not responsible for the privacy or security practices or the content of any such websites.

CCTV systems at QBCC offices

Any personal information captured on closed circuit television may be used for security purposes and is handled in accordance with the Information Privacy Act.  The footage is overwritten every 7 -30 days depending on the type of system used in each office.

Any enquiries can be directed to 139 333 or email

Access to Personal Information  

If you would like to access any of your personal information that is held by QBCC you can make an Information Privacy application.

Amending your Personal Information

You may apply to amend documents containing your personal information held by QBCC, where you believe relevant information is inaccurate, misleading, out of date or incomplete. 

Making a privacy complaint

If you believe there has been a breach of your personal information involving QBCC you may lodge a privacy complaint

Right to Information

All information held by the QBCC may be subject to application for access under the Right to Information Act 2009 (RTI Act).

More information

Email us if you would like to know more about information privacy or visit the guidelines for community members on the website of the Office of the Information Commissioner Queensland.