Pre-purchase building or termite inspection complaint | Queensland Building and Construction Commission

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If you pursue the inspector in the QCAT or courts, we may be able to inspect your property and provide a report to help you with your case.

Put it in writing

You must write or email the inspector with your concerns giving them a reasonable timeframe (e.g. 14 days) to respond. Keep a copy of your correspondence. 

If you are not happy with the response, make a complaint with us.

It is important that you lodge your complaint as soon as possible after receiving the report. Time delays may affect our ability to make an accurate determination on the content.

How to make a complaint

  1. You will need to submit copies of the following documents to us:

    • your letter to the inspector
    •  the pre-purchase building inspection/termite inspection report.

  2. We want to process your complaint quickly and you can help us by making sure you take the time to read all instructions. Entering the right dates and values is essential and helps us process your complaint quickly. 

    Be sure to let us know if you are concerned about any dangerous or unsafe items. 

    To lodge online you can:

    • login or register for the QBCC Portal
    • navigate to the complaints and disputes tab
    • scroll down to find the Residential and commercial construction complaint form
    • click the ACTION arrow and choose to start a new form.
    • complete form
    • upload digital copies of your supporting documents

    Lodge complaint online

    Manual option

    The online form is the quickest and easiest way to lodge your complaint. Please contact us if you require a manual form.

    In addition to the completed form, you will need to print and provide all supporting documentation in person at a QBCC service centre or by mail.

    Manual lodgements may take longer to process, particularly if information or documents are missing.

What happens next?

We will assess your complaint and if required, we may inspect your property. We will then provide you with an investigative report you can use should you choose to pursue the inspector in the courts or with Queensland Civil and Administrative Tribunal (QCAT). 

Last reviewed: 30 Aug 2021 Last published: 30 Aug 2021
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