Complaint about plumbing and drainage work

Submit a digital online form

To raise plumbing and drainage complaints, fill out and submit a complaint form. Register on myQBCC and navigate to the drop down list under the plumbing heading.

• Lodge online

Complaint against a licensed plumber or drainer

Licensed plumbers and drainers need to comply with the Plumbing and Drainage Act 2018 when performing their work. If you have evidence that a licensee may be breaking the law, you can lodge a complaint with us. 

What counts as an offence

Some examples of the offences that can be reported are:

• A licensee performing work that is defective or non-compliant
• A licensee directing or supervising an unlicensed person carrying out plumbing or drainage work
• Carrying out permit work without a permit
• Failing to register a Form 4/4A with the QBCC within 10 business days of finishing notifiable work.

Offences under the Plumbing and Drainage Act 2018 only apply to an individual performing work. To make a complaint about a company see complaint against a contractor.

If your complaint is about defective work, you may also be eligible to lodge a defective work dispute. For more information see defective work disputes.

Complaint against an unlicensed person

If you have evidence that an unlicensed person is performing regulated plumbing work, you can lodge a complaint with us.

What counts as an offence

Some examples of the offences that can be reported are:

• A person carrying out regulated plumbing or drainage work without holding a relevant occupational licence
• An person supervising plumbing or drainage work without holding a relevant occupational licence.