Our performance

This includes our customer commitment, which outlines the standard of service customers can expect from us. Together, this means ensuring customers, industry, and stakeholders have greater visibility of what we are doing and our service enhancement progress.

At the QBCC, we recognise that actions speak louder than words. With that in mind, we are delivering practical, commonsense improvements now, while advancing the broader reforms required to make it easier to do business with us.  

The following graphs illustrate how we are tracking against the four key result areas, which underpin our Strategic Plan:  

• Regulatory impact
• Consumer protection
• Customer satisfaction
• Organisational culture.

These measures demonstrate how we are working together to strengthen the building and construction industry through fair and transparent regulatory decisions, services and actions, and how we are meeting the expectations set out in our customer commitment.

Explore our dashboards below - data as at: 31 August 2026.