Defective work dispute | Queensland Building and Construction Commission

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Update

If defective work is identified, any licensee responsible may receive a Direction to Rectify (DTR). This does not change the law or the QBCC’s discretion. Principal contractors remain responsible for the proper supervision of all building work under their contract. See Clearer accountability for defective work—refined DTR process for more information.

What is defective work

Faulty or unsatisfactory building work may arise during or after the completion of a building project.

Help with defective work

If a contractor doesn't want to fix work that you believe is defective we may be able to help you to resolve the dispute. 

Lodge a defective work complaint

As a property owner or a principal contractor, you can lodge a defective work complaint.

Resolution process for defective work

If there is defective work, QBCC may be able to help resolve disagreements through faciliation.

Home warranty for defective work claims

If you are eligible for a claim, home warranty insurance may cover faulty or defective work in your residential construction ...

Important—your behaviour matters!

We will not tolerate:

  • hurtful or abusive language
  • threats to our staff or anyone else
  • aggressive behaviour that puts others at risk

If your behaviour is unacceptable, we may need to implement strategies to manage how you engage with us.

Last reviewed: 30 Aug 2021 Last published: 27 May 2025
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