Contact us

Customer service centres  

We offer over-the-counter service at our customer service centre in Brisbane and in eight locations across regional Queensland.  

Open hours during holiday period 

Brisbane:  

• Wednesday 24 December: 8.30am–5.00pm  
• Thursday 25 December: CLOSED  
• Friday 26 December: CLOSED  
• Monday 29 December: 
  • Front counter: CLOSED
  • Contact Centre open from 8.30am to 4.30pm  
• Tuesday 30 December: 
  • Front counter: CLOSED
  • Contact Centre open from 8:30am to 5:00pm  
• Wednesday 31 December:
  •  Front counter: CLOSED
  • Contact Centre open from 8:30am to 5:00pm  
• Thursday 1 January 2026: CLOSED  
• Friday 2 January 2026:
  •  Front counter: CLOSED
  • Contact Centre open from 8:30am to 5:00pm  
• Monday 5 January 2026: Front counter and Contact Centre open 8.30am–5.00pm  

Regions:  

• Wednesday 24 December: 9am–5pm  
• Thursday 25 December: CLOSED  
• Friday 26 December: CLOSED  
• Monday 29 December: CLOSED
• Tuesday 30 December: CLOSED
• Wednesday 31 December: CLOSED
• Thursday 1 January 2026: CLOSED  
• Friday 2 January 2026: 9am–5pm  

Telephone

Phone - 139 333

You can call us: 8.30 am-5.00 pm, Monday to Friday

Other options

• International - call us on +61 7 3842 8700
• Translation services - please speak to one of our customer service officers on 139 333 for further help.

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty:

1. Contact us through your preferred NRS call channel detailed on NRS call numbers and links
2. Provide the NRS with our phone number - 139 333

For more information visit: About the National Relay Service

Postal address

You can lodge forms and send mail to:

GPO Box 5099
Brisbane QLD 4001
Australia

Feedback and enquiries form

You can lodge forms, make enquiries or provide feedback using the:

• feedback and enquiries form on myQBCC.