You can use the QBCC's online registers to check if your plumber is licensed or if a Form 4 (see below) has been registered for your property.
What is regulated plumbing and drainage work?
Regulated work includes:
- plumbing and drainage for new homes or renovations
- installing or repairing water heaters and tempering valves
- fixing or replacing toilets, sinks, taps and other fixtures
- unblocking or repairing pipes
- maintaining on-site sewage systems.
Some work, like bathroom renovations or installing water heaters, is classified as notifiable work. For this work, a plumber must lodge a Form 4 (for reporting notifiable work) with the QBCC within 10 business days and give you a copy.
How do I seek help or make a complaint?
If you’ve had plumbing or drainage work done and are concerned it could be unlicensed, defective or non-compliant, or you haven’t received a Form 4 for notifiable work, you can lodge a complaint with the QBCC:
- for plumbing and drainage issues, use our online complaint form
- for contract-related concerns, use our general complaints form.
Want to learn more?
Visit our Home Owner Hub for practical advice on building, renovating, and understanding your rights. You can also call us on 139 333 to speak with our friendly team.
