Stay connected. Stay informed. | Queensland Building and Construction Commission
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From 1 February 2026, the QBCC is shifting to email as our primary way of sending important notices and decisions — including licensing updates, defective work decisions and Queensland Home Warranty Scheme correspondence.

What this means for you

  • To make sure you don’t miss important information, your email address and contact details must be up to date.
  • Let us know when you change your contact details. All licensees must update their contact details within 14 days of any change, penalties may apply if you don’t. 

How to update your contact details

If your email or contact details need a refresh, you can update them quickly by:

  • logging into myQBCC, our online customer portal  
  • calling our Contact Centre team on 139 333 – Monday to Friday between 8.30am and 5pm.  

For steps on setting up a myQBCC account or changing your password visit myQBCC help.  

Tip! The Queensland Government has advice on setting up a free email account if you don’t have one.

Disclaimer: By providing my email address, I agree to receive communications, including notices, updates, important information and legislative decisions, from the QBCC electronically. I understand that email will be the primary method of communication and it is my responsibility to ensure my contact details remain current. If I have any questions about email being the primary method of communication, I understand I can contact the QBCC. 


Last reviewed: 6 Mar 2026 Last published: 6 Mar 2026
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