Over the past 12 months, the QBCC has focused on delivering against that feedback through improvements to dispute resolution, digital services, consumer education and frontline service delivery.  

Since commencing as QBCC Commissioner and CEO in May 2025, Angelo Lambrinos has met with home owners, tradies, licensees, industry bodies and other stakeholders across Queensland to better understand what customers expect from their regulator. Through more than 90 stakeholder meetings, industry taskforces and consumer roundtables, several priorities consistently emerged.

Customers told us they wanted:

• services that are simpler, faster and increasingly digital
• a regulator that is easier to deal with
• decision-making that is transparent, fair and consistent
• support that helps prevent issues before they arise.

These priorities continue to shape the work underway across the organisation.

Delivering faster outcomes

One of the strongest messages from stakeholders has been the need for more timely outcomes.

Over the past year, the QBCC has introduced a range of business process improvements aimed at reducing delays and improving customer experience.

As a result, compliance investigation queues have reduced significantly, while first contact resolution of customer complaints has improved from around 7% to 20% over the past six months.

The QBCC has also expanded its Mediation and Conciliation service, providing an faster  pathway for suitable building disputes to be resolved before progressing through more formal processes.

Where matters are suitable for mediation and conciliation, around 70% are agreed within an average of 32 days.

For customers, this means faster outcomes and fewer disputes escalating into lengthy and potentially costly legal processes.

Helping home owners get it right from the start

The QBCC believes prevention is better than cure.

Customer research consistently shows many home owners only engage with the QBCC after a problem has occurred. To help change this, the Home Owner Hub was launched in July 2025 to provide practical guidance throughout every stage of the building and renovation journey.

Since launch, the Home Owner Hub has attracted more than 120,000 visits. The launch has also coincided with increased use of the QBCC's licence search tools, with more than 610,000 licence register searches conducted by consumers.

These figures suggest more Queenslanders are checking licences, understanding their obligations and taking steps to make informed decisions before work begins.

Making it easier to do business with us

Another common theme from industry has been the need for simpler and more accessible services.

Over the past 12 months, the QBCC has continued to modernise its systems and services to make everyday interactions easier for customers.

More than 12,000 digital licences have been issued since the introduction of digital licensing, allowing licensees to access and manage their licences more easily. More than 40% of licence applications are now submitted electronically, reducing paperwork and improving accessibility.

Behind the scenes, improvements to digital systems and processing are helping reduce administrative effort, improve consistency and support quicker service delivery.

The QBCC has also worked with government and stakeholders to reduce unnecessary administrative requirements for industry, including the removal of annual financial reporting obligations for approximately 50,000 licensees.

Supporting industry and protecting consumers

The QBCC regulates a $69 billion building and construction industry and supports around 130,000 licensees across Queensland.

While building disputes can have a significant impact on those involved, they represent a relatively small proportion of overall building activity.

At any point in time there are approximately 900,000 active Queensland Home Warranty Scheme policies in place. In 2025-26, almost 199,000 policies were issued and fewer than 2,000 claims were received. Around $56 million was paid through the scheme to support eligible home owners when things go wrong.

The QBCC is also using data and technology to better support industry, target resources where they are needed most, and improve outcomes for consumers.

One example is the introduction of location-based intelligence tools that help identify areas of active construction activity across Queensland. Through its Audit Mapper heat-mapping capability, the QBCC can better target onsite audits, provide timely education and support to licensees during the building process, and identify areas of non-compliance that may impact consumers or the wider industry.

This intelligence-led approach supports more targeted education, engagement and compliance activity, including more than 1,100 site visits undertaken across Queensland.

The QBCC is also using Queensland Home Warranty Scheme data to better understand where different types of residential building work are occurring across the state. These insights help inform targeted education and engagement activities, ensuring information and support are directed to the regions and sectors where they are likely to have the greatest impact.

Building on this work, the QBCC is developing additional mapping capabilities to better understand the distribution of licensees across Queensland. This will help identify areas with limited access to licensed contractors, support local industry engagement and assist the QBCC in directing resources to areas of emerging risk or opportunity.

In addition, QBCC officers proactively inspected more than 1,600 buildings under construction during 2025-26, helping identify issues early, promote compliance and support better building outcomes.

Together, these initiatives are helping the QBCC make more informed decisions, improve regulatory oversight and support a fair and competitive building and construction industry.

Continuing to improve

While progress has been made, the work is not complete.

The QBCC remains focused on improving responsiveness, strengthening transparency, modernising services and helping Queenslanders make informed decisions before problems arise.

The past 12 months have been about listening, learning and acting on feedback.

As the organisation continues to evolve, our focus on customers, consistency and practical outcomes will remain at the centre of everything we do. 

Recent research undertaken by the Queensland Building and Construction Commission (QBCC) involving 556 Queensland property owners who had recently completed the QBCC dispute process found that almost half of surveyed home owners (48%) were undertaking their first building project, while 39% of surveyed home owners experienced at least one issue during their project. The research also highlighted common areas of confusion, including what the QBCC-administered Queensland Home Warranty Scheme (QHWS) covers, who is responsible for different aspects of a project, and where to go for help when things don't go to plan.  

The good news is that many of these answers are available before work even begins. The QBCC's Home Owner Hub brings together practical guides, checklists and resources to help home owners make informed decisions, understand their obligations and avoid common pitfalls throughout their building journey.

Start with the basics before signing a contract

The research found that home owners consistently wished they had more practical knowledge before beginning their build or renovation. Many recommended researching contractors, checking licences, understanding contracts, learning about approvals and becoming familiar with their rights before work starts.  

Before signing a contract, it's important to understand the scope of works, payment schedules, timeframes and your responsibilities as a home owner. It's also worth checking that your contractor is appropriately licensed for the work they're undertaking.

The Home Owner Hub includes practical information on choosing a contractor, understanding residential building contracts, checking licences and knowing what approvals may be required before work begins. These resources can help you ask the right questions and make informed decisions before committing to a building project.

You can also use the QBCC's free Licensee Register to check a contractor's licence history before engaging them.

Understanding the QHWS

The research found there is still confusion about the QHWS, with only 45% of surveyed policy holders aware there are time limits for lodging a claim. The findings also showed many home owners mistakenly believe the QHWS operates like general insurance and covers every issue that may arise during a building project.

While the QHWS provides valuable protection for eligible residential construction work in specific circumstances, it's important to understand that eligibility requirements and claim timeframes do apply, and policy holders should be familiar with these.

The Home Owner Hub contains dedicated information about the QHWS, including eligibility requirements, claim timeframes and the protections available to Queensland consumers. Taking the time to understand these details before building begins can help ensure you're aware of your rights and responsibilities if problems arise later.  

In 2025-26, the QBCC-administered QHWS provided cover for almost 199,000 residential building projects across Queensland, including more than 35,000 new homes and almost 164,000 renovations and additions, while paying $55.7 million in claims to support home owners when eligible residential building work was not completed or was defective.

Knowing who's responsible

A successful building project relies on everyone understanding their role.

QBCC research found many property owners are unclear about their responsibilities, as well as that of contractors, local councils and the QBCC. In fact, more than half of surveyed property owners (53%) said the QBCC did not help them understand its role and what assistance it could provide in relation to their complaint.  

For example, contractors are responsible for carrying out contracted work to the required standard, while local councils generally manage planning and development approvals. The QBCC regulates Queensland's building and construction industry and administers the QHWS, but there are limits to what the QBCC can investigate or enforce.  

Understanding who is responsible for what can help avoid frustration and ensure issues are directed to the appropriate place. The Home Owner Hub's step-by-step guidance through the building and renovation journey can help home owners better understand these responsibilities and make informed decisions along the way.

First-time renovator? You're not alone

For many Queenslanders, a renovation or building project is something they may only undertake once or twice in their lifetime. The QBCC’s research found that 48% of property owners navigating a dispute were undertaking their first building project.

Terms such as variations, progress payments, approvals and defects can be unfamiliar, making the process feel overwhelming at times. That's why seeking information early is one of the most effective ways to prepare. The Home Owner Hub includes practical guides, checklists and educational resources designed specifically for home owners. Whether you're planning a bathroom renovation, an extension or a new home, the Hub's five-stage building journey can help you understand what to expect at each stage of your project and avoid some of the common mistakes experienced by first-time renovators.  

What to do if something goes wrong

Even with careful planning, issues can sometimes arise during a building project. The research found many home owners only engage with the QBCC once a problem has developed, rather than seeking information earlier in their building journey.  

If concerns arise, it's important to communicate with your contractor as early as possible and keep clear records of all interactions. Contracts, invoices, emails, photos and approved variations can be invaluable if a disagreement occurs later.

The research also highlighted the importance of setting realistic expectations. Nearly two-thirds of property owners (63%) said the timeframe they expected for resolving their complaint was not met, with many expecting a resolution within three months. However, the process often took longer. Additionally, 75% said they would have preferred more communication throughout the complaints process.  

The Home Owner Hub includes a dedicated section on help with building issues and disputes, including guidance on the steps home owners should take before lodging a complaint. The QBCC also provides information about complaints and disputes, including what types of matters it can and cannot assist with. Understanding the process before issues arise can help ensure expectations are realistic and that you have the information you need if a problem occurs.  

Building with confidence

The research highlights an important takeaway: informed home owners are better placed to make confident decisions and navigate challenges throughout their building journey.

Whether you're planning your first renovation, looking to better understand the QHWS, checking a contractor's licence or seeking guidance on resolving a building issue, the QBCC's Home Owner Hub is designed to help.

Before your next project begins, take some time to explore the Home Owner Hub and make use of the free information and resources available. The more you know before work starts, the better prepared you'll be to build, renovate and maintain your home with confidence.

The Regulatory Intelligence Annual Trend Analysis FY2025–26 indicates Queensland’s building and construction industry continues to operate in a complex and fast-changing environment, shaped by strong housing demand, major infrastructure investment, workforce constraints, affordability pressures and ongoing market adjustment.

It also highlights a resilient industry that continues to face risks affecting project delivery, business performance, and consumer confidence.

Importantly, the analysis does more than reflect on the year that has passed. It also provides a forward-looking evidence base to support regulatory planning and decision-making for FY2026–27.

As a result, the QBCC’s near-term regulatory priorities will focus on the issues most likely to influence industry stability, compliance and outcomes for Queensland consumers over the coming months. 

These include:

1. Monitoring housing delivery conversion 

Increasing housing supply remains a key priority across Queensland. However, approvals alone do not deliver homes.

The QBCC will continue monitoring how effectively approved housing projects progress through construction and reach completion.

This will be done by analysing a range of housing, construction, and regulatory data sources, including building approvals, construction commencements, work done, dwelling completions, the Queensland Home Warranty Scheme activity, workforce indicators, and builder viability trends. 

The analysis will help identify whether approved housing projects are progressing through construction and reaching completion, and where emerging pressures may be affecting housing supply.

Understanding where projects are succeeding—and where they may be stalling—provides important insights into the effectiveness of policy settings, investment programs and infrastructure activation.

By tracking the journey from approval to completion, we can help identify barriers affecting housing delivery and contribute valuable intelligence to support better housing outcomes for Queenslanders.

Ultimately, our focus is on ensuring housing approvals translate into real homes for Queensland communities.

2. Strengthening early warnings for builder viability 

Financial pressures remain a challenge across parts of the construction industry.
Rising operating costs, labour shortages, cash-flow pressures, and changing market conditions can increase business stress and create risks for project delivery.

The QBCC will continue to monitor indicators that may signal emerging viability concerns about our licensees, including:

• project delays or pauses
• contract repricing activity
• staged project delivery
• payment delays
• significant contract variations
• subcontractor withdrawals
• fixed-price contract exposure.

Using a range of intelligence sources, we are strengthening our ability to identify risks earlier and better understand trends affecting industry stability.

This proactive approach supports more informed regulatory decision-making while helping minimise impacts on consumers, businesses and projects. 

3. Maintain consumer protection focus 

Protecting consumers remains at the heart of the QBCC’s regulatory role.

Over the coming months, we will continue to focus on issues such as unlicensed work, licence verification, defect visibility and affordability-driven complaint trends. 

These priorities will be supported through compliance audit campaigns and ongoing educational engagement with licensees across Queensland.

We are also expanding our use of digital tools and data analytics to identify and map higher-risk licence holders. This allows us to better understand where defects occur most frequently, identify emerging risk patterns and target regulatory effort where it is needed most.

Rather than applying a one-size-fits-all approach, this intelligence-led model helps us deliver more timely, effective and proportionate regulatory outcomes.

4. Strengthening contract and dispute intelligence

Contract variations, extensions of time, cost-relief requests and payment disputes are often early indicators of pressure within the construction market.

The QBCC will continue monitoring these trends to better understand emerging risks and identify where guidance, early intervention or regulatory attention may be required.

As affordability pressures continue to affect both home owners and contractors, maintaining visibility over dispute trends is increasingly important. These insights help us better understand consumer concerns, industry challenges and changing market conditions.

Maintaining confidence in the construction industry requires strong oversight, transparent processes and clear pathways for consumers to raise concerns and seek resolution when issues arise.

5. Strengthening governance and audit traceability

Public confidence in the construction sector relies on strong governance, transparency and accountability.

The QBCC will continue to monitor developments arising from the CFMEU Inquiry, alongside contractor vetting processes, probity controls and documentation standards, particularly across high-risk or high-profile projects.

Good record-keeping and robust audit trails remain critical for demonstrating compliance and supporting accountability throughout the construction process.

For licensees, clear documentation provides the evidence needed to demonstrate quality work and support decision-making if concerns arise.

Practical steps builders and contractors can take include:

• maintaining clear subcontractor agreements
• keeping payment records and quality assurance documentation
• recording site progress through photographs
• retaining evidence that work was completed appropriately before subsequent trades commenced.

Strong documentation practices can help reduce disputes, improve accountability, and support better building outcomes across the industry and for consumers.

6. Monitoring workforce and supervision risk 

Workforce availability continues to be one of the industry’s most significant challenges.

In addition, Queensland’s licensed contractors are facing a skills shortage and an ageing workforce with more than one third (38%) aged over 55. To put that into perspective, over the next decade, one third of licensees will be looking to retire and yet only 6% of licensees are under 30 years of age.  

The QBCC will continue to monitor trends in apprenticeships, trade availability, regional workforce shortages and supervisory capacity across the sector.

Where businesses are operating with reduced workforce availability, risks to quality, compliance and project delivery can increase. Effective supervision remains critical to maintaining standards and ensuring work is completed in accordance with regulatory requirements.

By understanding workforce pressures and their impacts, the QBCC can identify areas where additional education, industry support or regulatory attention may be needed.

7. Targeted regional and high-pressure locations

Regional Queensland and rapidly growing areas often face unique construction challenges.

Higher freight costs, strong housing demand, workforce shortages and competition from major infrastructure projects can create additional pressure on project delivery and industry capacity.

The QBCC will continue monitoring locations where these factors intersect, particularly where they may affect construction quality, completion timeframes or consumer outcomes.

This intelligence-led approach helps us identify communities where additional compliance activity, education programs or stakeholder engaent may be required to support sustainable building activity and protect home owners. 

Through proactive regulation and evidence-based decision-making, we will continue working to support a safe, sustainable and trusted building and construction industry for all Queenslanders.

Across Queensland, tradies and building professionals play a vital role in constructing and maintaining the homes, schools, workplaces and community infrastructure we rely on every day. Their skill, dedication and hard work help build the communities where we live, work and connect. Across Queensland, tradies and building professionals play a vital role in constructing and maintaining the homes, schools, workplaces and community infrastructure we rely on every day. Their skill, dedication and hard work help build the communities where we live, work and connect.

However, working in the building and construction industry can place significant demands on physical and mental wellbeing. Long hours, physically demanding work, business pressures and tight deadlines can all take a toll.

That's why Tradies National Health Month is an important reminder to prioritise health, seek support when needed and check in with the people around us.

One conversation can make a difference

Looking after wellbeing doesn't always require a big gesture. Sometimes it starts with a simple conversation.

Whether it's a workmate, apprentice, employee, employer, friend or family member, taking the time to ask, "How are you going?" can help someone feel supported and connected.

• A chat over a break.
• A quick phone call.
• A conversation at the end of the workday.

These small moments can make a meaningful difference.

Supporting a stronger industry

At the QBCC, we're proud to support an industry built on the hard work and commitment of Queensland tradies and building professionals.

Tradies National Health Month provides an opportunity to raise awareness of the support services available to people working in the industry and to encourage open conversations about health and wellbeing.

Recent research from the APA highlights industry challenges, with more than 90 per cent of tradies experienced work-related pain or injury in the past year, while 76 per cent reported that pain significantly impacted their quality of life. The findings reinforce the importance of raising awareness of tradie health and wellbeing across the industry.

While the campaign is held in August, the message extends beyond a single month. Physical and mental health challenges don't follow a calendar, and neither should conversations about wellbeing. Checking in with ourselves and others, seeking support when needed, and creating supportive workplaces are important every day of the year.

Support is available

Support and resources are available through a range of organisations, including:

• MATES in Construction
• TIACS (This Is A Conversation Starter)
• Beyond Blue
• Lifeline
• Australian Physiotherapy Association – Tradies National Health Month
• How to Help – Tradies National Health Month resources

Continuing the conversation throughout our industry

August provides an opportunity to start the conversation, but it's important to keep it going throughout the year.  

Mental and physical health challenges can affect anyone at any time. Take a moment to check in with a workmate, friend or family member and help create a culture where seeking support is encouraged every day, not just during Tradies National Health Month.

Officers from the QBCC conducted more than 130 licence checks at 50 active building sites recently, with their latest proactive action to protect Maryborough property owners from the risks of unlicensed building work.

They uncovered two individuals suspected of performing unlicensed building work, while another licensee is suspected of engaging an unlicensed individual to perform work.

The QBCC is entrusted with regulating the state’s $69 billion building and construction industry and these audits form part of its proactive approach to compliance and enforcement to uphold industry standards, protect home owners, and support licensees who want to do the right thing.

QBCC CEO and Commissioner, Angelo Lambrinos, said the regulator remained committed to a fair and transparent approach to compliance but would take strong action when individuals breached the law.

“Most of our licensees take great pride in what they do and want to do the right thing,” he said.  

“In 2024-25, the vast majority (more than 90%) of licensees operated responsibly, reinforcing Queensland’s reputation for quality work and trustworthy tradespeople.

“QBCC audits in 2025 found a non‑compliance rate of less than 1%, reinforcing Queensland’s reputation for quality work and trustworthy tradespeople, however even one case of deliberate or repeat non‑compliance is one too many, which is why the QBCC will unapologetically enforce the law where someone knowingly or repeatedly does the wrong thing,” Mr Lambrinos said. 

For licensees, enforcement protects reputations, because those who do the wrong thing reflect badly on those working hard to do the right thing. For home owners, it is important to know that using an unlicensed contractor increases the likelihood of defective and unfinished work. ​  

Information for home owners

Home owners are strongly encouraged to do their due diligence:

• Check the QBCC licence register. This free online tool allows consumers to confirm whether a person is appropriately licensed and to review their compliance history. 
   
• Get more than one quote and understand what work is actually required.  
   
• Understand allowable deposits: Know the legal limits for deposits before signing a contract. 
   
• Ensure contracts are in place: Always have a written, dated and signed contract before any building work begins. 
   
• Use the Home Owner Hub: the QBCC’s online Home Owner Hub is a free, practical five-step guide to building and renovating in Queensland. 

Spotting painting defects early: What to do when they appear?

The QBCC Industry Snapshot shows that internal paint application are the number one type of defective building work reported in Queensland, with 1,875 defects across 315 cases.  

For home owners, that means understanding what paint defects are, how to identify them early, and how to address them.  

At the QBCC, we want you, as home owners, to feel informed, prepared and protected. When you know what to look for, you’ll be better equipped to engage with contractors to address issues before they escalate, and feel confident about the quality of work being performed in your home.

When paint isn’t just paint: Spotting early warning signs

A good paint job protects surfaces from moisture, wear and environmental exposure. When painting work is substandard, it can deteriorate quickly and sometimes reveal deeper issues with the work. Under Queensland’s building laws, defective work includes anything faulty or unsatisfactory, such as work that doesn’t comply with the Building Act, National Construction Code of Australia, or relevant Australian Standards.  

Most painting defects fall under non‑structural defects, meaning they relate to the standard of finish expected from a competent, licensed contractor. Even though they may seem minor at first, small paint defects often hint at poor preparation or moisture problems that can worsen over time.  

Although painting work valued at less than $3,300 does not require a licensee to perform the work, we urge you to only use a licensed painter because of the frequency and type of defects reported for this type of work. Licensed painters are qualified, experienced and know about their responsibilities in relation to the Queensland Home Warranty Scheme, which provides protection to you, the owner.

Spotting paint defects before they become bigger problems

Many issues can be identified during walkthrough spot checks or prior to handover.

Poor surface preparation is one of the most common causes of paint defects. Patchy textures, rough or shiny areas, and poor adhesion often point to inadequate cleaning, sanding or priming.  

Uneven coverage, visible roller or brush marks and mismatched sheen can signal rushed work, while cracking, flaking, peeling, bubbling or blistering can indicate moisture problems or poor preparation beneath the paint.  

Overspray and untidy cutting‑in, such as paint on trims or flooring, are preventable mistakes that usually reflect inadequate preparation.  

What to do when you spot a painting defect

The QBCC encourages home owners to raise concerns early and take steps toward resolution.

1. Check the contractor’s licence

Home owners can use the QBCC licensee register to confirm a painter’s qualifications, history and licence class. The painting and decorating licence covers essential skills such as surface preparation, application and decorative finishes. A licence is mandatory for all works valued more than $3,300.  

Knowing a contractor is properly licensed helps build trust and accountability.  

2. Start with a conversation

Often, issues can be resolved quickly and amicably. The Home Owner Hub emphasises the importance of open communication to address concerns early.  

3. Lodge a complaint if needed

If discussions don’t lead to a resolution, we can help. We can assess defective work complaints against the relevant standards and may issue a Direction to Rectify to a contractor or subbie when work doesn’t meet requirements.

4. Know the timeframes

Most painting defects fall under the non‑structural category, meaning home owners generally have 12 months from completion to lodge a complaint.

Reporting early helps ensure issues are addressed promptly.  

Preventing future problems

Choose licensed professionals with the correct licence qualifications

QBCC-licensed painters meet strict technical and financial requirements that support quality workmanship and consumer protection.  

Carry out walkthroughs

The Home Owner Hub provides guidance to help home owners confidently finalise their project. Also ensure walkthroughs are included in your contract.

Keep clear records

Photos and emails about agreements to fix issues (including what the issue is and agreed time to fix it) support fair, evidence‑based discussions if a defect arises.

A more confident building experience

Painting defects might be common, but they’re also highly preventable. With clear guidance, accessible tools, we aim to help Queenslanders feel informed, supported and confident; whether they’re planning a build, navigating a renovation, or addressing an issue as it arises. 

When done correctly, it protects wet areas and structural elements from water damage for years. When it fails, the resulting damage can be expensive, disruptive and difficult to resolve.

For home owners, understanding how to reduce the risk of waterproofing problems, and how to recognise early warning signs, is key to protecting your home, your health and your financial investment.

An informed home owner is a protected home owner

Waterproofing problems can be costly, but many are preventable. To put that into perspective, the financial toll of these defects is significant. These insights are drawn from the QBCC’s Industry Snapshot, which highlights the most common and costly issues seen across residential construction. Each residential bathroom claim finalised under the Queensland Home Warranty Scheme during the 2024–25 financial year averaged almost $25,000 in rectification costs. By choosing licensed contractors, insisting on proper contracts, allowing work to be done correctly and understanding early warning signs, home owners can greatly reduce the likelihood of defects and disputes.

Being informed is one of the strongest protections a home owner has.

Getting waterproofing right from the start

A critical first step is always using appropriately licensed contractors. In Queensland, waterproofing is regulated work and must be carried out by licensed professionals. While recommendations or gut instinct may feel reassuring, they are not a substitute for checking a contractor’s licence and track record. A licensed contractor is more likely to understand compliance requirements, industry standards and their legal obligations.

Equally important is ensuring you have a written, signed and dated contract in place before work begins. You can download the appropriate contract template as a guiding resource and for your peace of mind. A quote (even if accepted) is not the same as a contract. A proper contract clearly sets out the scope of works, what areas will be waterproofed, what products will be used, timeframes and responsibilities. This clarity provides peace of mind and can significantly reduce misunderstandings if issues arise later.

Home owners should also ensure waterproofing is not rushed. Waterproofing systems require proper surface preparation, correct detailing and adequate curing time between coats. Tiling or finishing too soon can compromise the membrane before it has properly set.

Finally, be aware that waterproofing systems can be damaged after installation. DIY renovations, drilling, or later works by other tradies can easily puncture membranes hidden behind tiles. Coordinating works carefully and seeking professional advice before making changes can prevent accidental damage.

Ongoing care is everything  

Even correctly installed waterproofing is not “set and forget”. Over time, normal wear and tear can affect seals, grout and finishes that protect the membrane underneath.

Home owners can reduce risk by:

• replacing silicone joints every few years
• promptly repairing cracked grout or loose tiles  
• keeping drains clear to avoid ponding water
• avoiding harsh or corrosive cleaning chemicals.

Simple maintenance actions can significantly extend the life of waterproofing systems.

Red flags to watch for after installation

Waterproofing failures often develop slowly. Early warning signs should never be ignored.

One of the most common indicators is a persistent musty smell or mould growth, particularly in bathrooms, laundries or adjoining rooms. This often points to trapped moisture behind walls or floors.

Other warning signs include:

• peeling, bubbling or blistering paint
• peeling or discolouring silicone joints
• discoloured or stained ceilings and walls
• damp patches that worsen after showers or rain
• loose tiles or crumbling grout
• white, chalky residue on surfaces, indicating moisture movement.

While these signs may appear minor at first, they can indicate a larger underlying issue.

What to do if you suspect a problem

If you notice potential waterproofing defects, early action is critical. Document the issue with photos and written notes and notify your licensed contractor in writing as soon as possible. This gives them the opportunity to inspect and rectify the problem before further damage occurs.

If the issue cannot be resolved, you may be eligible to make a claim under the Queensland Home Warranty Scheme. The scheme provides insurance cover for home owners where residential building work is found to be defective and the responsible contractor is unable or unwilling to rectify the work. Strict eligibility criteria, timeframes, limitations and policy conditions apply. 

Across both regions, QBCC officers focused on active construction sites at early stages, where structural aspects, fire separation and passive fire systems are inspected and rectified prior to projects progressing to the next stage.  

These audits strengthen our intelligence on common defects and identify whether they are region‑specific or Statewide issues. They also focus on early intervention, conversations and practical guidance, enabling us to work with industry on targeted improvements and increased understanding of building standards.

At the QBCC, we strongly believe prevention is better than cure, and proactive audits such as these demonstrate how we’re prioritising active education and engagement efforts to ensure standards are upheld in the building and construction industry.

With the accountability for all licensees guideline in effect as of 30 March 2026, these audits serve as a great opportunity for both the QBCC and licensees to work together to uphold standards and understand responsibilities. For more information on the accountability for licensees guideline, please see the QBCC website.

Why early inspections matter

Many of the issues identified across both regions occur at stages of construction that are later concealed by subsequent work. Early inspections allow builders to correct work before walls, ceilings or structural elements are closed in, and make licensees responsible for onsite work which can reduce potential rework costs, as well as create safer buildings.

QBCC CEO and Commissioner, Angelo Lambrinos, said the results reinforce the importance and value of early engagement.

“When builders are supervising and check key details progressively and before work is physically covered over, then they gain confidence and reassurance that the works meet standards. Simple photo records taken at the right time also make compliance easier to demonstrate and verify.  It is good quality assurance practices.”

Practices that supported better outcomes

TSU officers consistently observed stronger results where builders:

• are involved at critical stages in verifying passive fire systems, structural assemblies, cladding and the like are compliant prior to concealing.  
• were well-versed in the installation of the system being used and followed manufacturers specifications/installation manuals.
• kept good site records of photos or detailed correspondence relating to design amendments or building performance issues.
• demonstrated open communication and raised on-site concerns early with the relevant stakeholders such as home owners, certifiers and designers.  
• had clear witness points and hold points to verify critical elements before continuing with subsequent stages

These practices align with expectations outlined in the QBCC Standards and Tolerances Guide and is a minimum of what the QBCC requires of all licensees.

The following shows some of our findings across the two regions through photos.  

Townsville findings

During a five‑day audit program in Townsville, TSU officers completed 36 site audits across Class 1a and 1b dwellings. Officers identified eight defects, with no evidence of systemic issues across the region.

Engagement with builders and contractors was a welcoming and positive experience that was valuable to both parties. It provided the opportunity for the QBCC to educate local builders and contractors in their own environment, and both parties were able to ask questions and listen to problematic issues relevant in their region. 

Various issues identified during audits included:  

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Seven Improvement Notices were issued to five builders, with TSU officers reporting constructive responses and timely rectification.
Compared with audits undertaken in Townsville in 2024, inspectors observed a clear improvement in compliance, reflecting the impact of earlier audits, education and follow‑up engagement with local builders, contractors and suppliers.

Gold Coast findings

In the same period, the TSU undertook a targeted proactive audit program on the Gold Coast, focusing on Class 2 buildings under construction. under construction.

TSU officers identified repetitive issues with lightweight fire‑rated wall systems, services attached to sprinkler pipework, suspended ceiling supports and incomplete fire separation within fire isolated stairwells  and shaft areas.

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On one particular site, the extent of non‑compliance required removal of multiple levels of fire wall systems occurred to ensure fire‑rating and system performance could be achieved.

Several improvement notices were issued and a targeted investigation commenced against the builder to ensure these issues were isolated and not a systemic issue.

For licensees, this presents a clear opportunity to demonstrate professionalism by staying informed about common issues and proactively preventing them.  

By applying best practice installation, maintaining quality control, and addressing known risk areas before they lead to defects, licensees can boost customer confidence and help lift industry standards, because prevention is always better than cure.  

How sheet metal roof cladding defects develop

Many roof cladding issues stem from preventable gaps in process or quality control, including:

• poor fitment or missing flashings/cappings, etc.
• failure to obtain building approvals and have stage inspections undertaken by a building surveyor
• misaligned sheet laps or insufficient fixing or sealing of sheets
• inadequate sealing around penetrations
• roof sheet ends not weathered and capillary breaks installed
• installation of roof sheet not in accordance with manufacturer specifications
• insufficient documentation to demonstrate or validate compliant building work
• limited supervision or inconsistent subcontractor installation practices.

These issues not only lead to consumer complaints but can undermine the reputation of skilled trades doing the right thing.

Preventing roof cladding defects: Key areas of focus

Licensed professionals play a key role in delivering high-quality roofing outcomes. Focusing on the fundamentals helps prevent defects and supports safer, long-lasting roofs.

Many roof cladding defects can be avoided by correctly:

• identifying sheet profiles that suit the required roof pitch
• aligning and securing roof sheets so the building remains weatherproof
• installing, scribing and sealing flashings and cappings to industry standards
• managing corrosion risks by selecting compatible materials
• following designed wind classifications and environmental requirements, including coastal and salt considerations
• obtaining the relevant building approvals and complying with Australian Standards, the National Construction Code and manufacturer specifications.

QBCC inspections show the most common drivers of roof cladding defects relate to:

• flashing and capping installation, including incorrect scribing
• weathering and capillary breaks to roof sheet pans
• fixing and alignment issues, including fastener type, spacing and sheet lap alignment
• sealing of penetrations, which requires precision and should never be rushed
• material selection and adherence to manufacturer guidelines, particularly in coastal or cyclonic regions.

Expertise and regular upskilling significantly reduce the likelihood of defects and costly rectification work. A strong focus on these areas supports better outcomes and strengthens trust in your work.

Good recordkeeping: A small habit with a big impact

Strong records support fair, transparent outcomes for everyone. Licensees should keep:

• contract documentation and roof specifications  
• building and Development Approvals  
• pre-installation and progress-stage photos
• evidence of completion of roof, flashing/capping installation prior to leaving site  
• manufacturer material and product specifications
• records of weather conditions during installation (for requests for extension of time to a contract)
• manufacturer installation instructions
• all documented communication with subcontractors and owners.

Good documentation can often resolve a concern or dispute before it escalates to court and ensures your work can be clearly verified if assessed by the QBCC.

Keeping home owners informed early

We encourage open, timely communication between licensees and home owners. A simple check-in at key stages:

• builds trust
• prevents misunderstandings and provides clarity  
• helps identify concerns early
• supports smoother project delivery.

A prevention-first approach reduces the likelihood of formal disputes. You can also direct owners to our Home Owner Hub, where they’ll find clear guidance on the processes they need to follow.

A stronger industry through prevention

Prevention is better than cure. With this in mind, visit the QBCC’s website for a range of practical and helpful resources including the Industry Snapshot, Standards and Tolerances Guide,  Home Owner Hub and licensee pages.

How licensees can prevent issues before they arise

As a licensee, this presents you with an opportunity to stand out and demonstrate professionalism through strong awareness of industry best practice, ongoing upskilling, and consistent communication with owners to help prevent issues before they arise – because prevention is better than cure.

By doing this you build trust with clients, confidence in those performing the work and contributing to a thriving building and construction industry.

Why skilled, qualified painters deliver better results

While many people have taken to a DIY paint job, we know quality work requires strong technical foundations and years of experience. A QBCC painting and decorating licence ensures you can demonstrate the practical skills required for competent surface preparation, application and finishing work. To obtain this licence, an applicant must complete recognised painting and decorating qualifications and show they have the necessary hands-on experience to meet the QBCC’s technical standards.  

These competencies directly reduce the likelihood of defects such as poor adhesion, blistering, uneven coats and premature paint failure. When licensees stay current with industry expectations, they safeguard consumer confidence while strengthening pride in the profession.  

Keeping good records: A simple step that reduces disputes

Clear and accurate record keeping is one of the most effective ways to prevent and resolve issues before they escalate.

Licensees should keep photos, contracts, communication and payment records to support fair and evidence-based documentation if issues arise in future.

Good records help demonstrate:

• surfaces were prepared correctly
• appropriate primers, sealers and coatings were used
• weather conditions were suitable
• product instructions were followed.

Thorough documentation can help demonstrate compliant work, as well as transparent, consistent and reasonable decision-making if a complaint arises. It also simplifies interactions with the QBCC, making it easier and faster to resolve matters fairly.  

Check in with home owners: A small effort that builds big confidence

At the QBCC, we encourage open and timely communication between licensees and home owners. The Home Owner Hub highlights how early conversations help prevent issues, resolve concerns and support positive outcomes throughout any building or renovation project.  

These simple interactions reduce misunderstandings or confusion and contribute to smoother project delivery.

Preventing painting defects through good practice

Many painting defects can be avoided with sound, consistent work practices. Key risk areas that the QBCC has identified though its inspections include:

• Surface preparation – Training requirements ensure that before you enter the workforce you understand proper cleaning, sanding, filling and priming before paint application.  
• Correct application – Uneven coverage, poor cutting in and inconsistent sheen often arise from rushed work or insufficient coats. Keeping records and following manufacturer instructions reduce these risks.
• Moisture awareness – Bubbling or blistering typically indicates damp substrates or inadequate drying time. Identifying moisture early prevents defects that may otherwise lead to complaints.

By focusing on these fundamentals, we strengthen the professionalism and pride that licensed painters bring to every job, demonstrating the value of choosing a qualified expert over DIY alternatives.

A stronger industry through prevention

With tools like the Industry Snapshot, the Standards and Tolerances Guide, and other useful licensee resources, we provide practical guidance that strengthens decision‑making and helps licensees deliver quality work.  

We back this through our commitment to be responsive and offering choice in the ways you contact us– such as phone, in-person services and via the QBCC Portal customer portal.

Our approach is built on the principle that prevention is better than cure – we are here to guide, and support if things go wrong, but more importantly, we are here to help you get things right from the start. We will however, be unapologetic when individuals deliberately or repeatedly fail to comply, because that behaviour undermines the reputation and professionalism of your specialist trade.

We also encourage you to continue to stay across industry best practice and stay engaged with home owners through the project.

Together, these efforts strengthen industry integrity, protect consumers, and promote confidence in your profession - ensuring high-quality outcomes for everyone.