Defective building work is more than a technical issue, it’s a systemic challenge that affects builders, home owners, regulators, and the broader industry.  

The Queensland Building and Construction Commission’s (QBCC) 2025 Industry Snapshot reveals the top 10 most common building defects reported across the state. These defects are not only frequent, but they are costly and disruptive. They are also – promisingly – preventable.

The top 10 defects reported in 2024-2025 include: 

These defects range from minor aesthetic flaws to serious structural risks that can be extremely costly to rectify. In most cases, the expense of repairing these issues far exceeds the cost of getting the work right the first time.

For example, under the Queensland Home Warranty Scheme (QHWS) the average claim to fix defective waterproofing during this same period amassed an average of $25,000.

Waterproofing issues and drainage failures can also cause long-term damage to the home, and negative health impacts if not identified and addressed early.  

A shared opportunity to improve 

Improving building quality and reducing defects is a shared responsibility across the entire industry – regulators, licensees, and home owners.

Industry bodies such as Master Builders Queensland, Construction Skills Queensland (CSQ), the Australian Building Codes Board and consumer advocates are calling for greater awareness of standards, proactive education, and regulatory reform – such as through the Building Regulation Renovation.  

These efforts aim to ensure defects and issues highlighted in the Industry Snapshot are effectively minimised.  

For Queensland’s building and construction industry, the need for a proactive and coordinated approach to education and addressing these challenges has never been greater.  

Our role

We are committed to being an active and constructive part of the industry, because we firmly believe prevention is better than cure.

As outlined in our Compliance and Enforcement Strategy, we take an intelligence-led approach – using insights and data to guide activity that lifts industry awareness and promotes compliance.  

We work on the ground and behind the scenes to identify issues early and share timely information on emerging trends, helping ensure standards and codes are understood and applied by those on the tools and those supervising the work. 

Licensees’ role 

• Engage in and encourage continued professional development through workplace mentoring and succession planning, and industry bodies such as CSQ that offers subsidised training in areas such as waterproofing and structural compliance.
• Seek out updates relating to regulatory requirements and reforms including changes to the National Construction Code and the Building Regulation Renovation.  
• Read QBCC’s newsletters, such as Construction Connect, which is emailed to all licensees and follow our Facebook page for industry updates and information about webinars and events.  
• Call out those breaking the law. While we appreciate that ‘dobbing’ can feel un-Australian, if you see something that doesn’t sit right, let us know. You can report it anonymously if you like.  Your information could help protect home owners and strengthen the industry for everyone. Learn more about reporting concerns on our website.      

Home owners’ role 

• Take the time to check the work that is being undertaken carefully. If you notice any problems, report them to your contractor promptly and follow up in writing.  
• When a defect is identified, have a conversation with your contractor to agree on expectations for how and when it will be resolved. Clear agreements help avoid misunderstandings.
• If you’re unsure about a defect or how to handle it, consider getting an expert opinion from a building inspector or certifier. This can save time and prevent misunderstandings.
• Visit the QBCC Home Owner Hub for guidance at every stage of your building and renovation project – from planning to completion.  

A way forward 

Prevention of defective work starts with awareness, collaboration, and accountability. Tradespeople, home owners, regulators, and industry bodies all have a role to play in lifting standards and reducing risk.  

• When every stakeholder understands their role and actively plays their part – through education, clear communication, and compliance – we can move from costly reactive fixes to proactive quality that everyone is proud of.
• Working together we can strengthen the building and construction industry.   

Queensland’s building and construction industry is facing a demographic shift that demands urgent attention.  

The latest QBCC Industry Snapshot reveals that the average age across all licence classes (excluding fire protection) is now almost 49 years. In some categories, such as Builder – Open (54 years) and Joinery (53 years), the figures are even higher.

Meanwhile, the number of individuals under 30 comprise just 6 per cent of our 122,000+ licensees.

This is more than just a statistic- it highlights a growing imbalance between experienced professionals nearing retirement and the limited number of younger workers entering the trade-specific workforce.  

Without strategic intervention, Queensland risks a skills vacuum that could stall progress on critical infrastructure projects and compromise the quality and safety of the built environment, especially in the middle of a housing shortage and as preparations for the 2032 Olympic and Paralympic Games start to ramp up. 

Construction Skills Queensland (CSQ) Horizon 2032 Report

The CSQ Horizon 2032 Report paints a vivid picture of the decade ahead. Queensland’s construction pipeline is forecast to grow from $53 billion in 2024–25 to $77 billion by 2026–27, driven by population growth, the Brisbane 2032 Olympic and Paralympic Games, and the transition to net-zero energy.

However, this boom comes with a workforce challenge. The report projects a peak demand of 156,000 construction workers in 2026–27, with an average shortfall of 18,200 workers annually over the next eight years.  

Key trades such as carpentry, plumbing, electrical and concreting are expected to lead this demand. 

Succession planning 

What this report also reveals is an area of contention – one that raises the question about succession planning no longer being a luxury, but a necessity to support the building and construction industry across Queensland.  

As seasoned tradespeople retire, the risk of losing decades of expertise grows, but by actively looking to the future, succession planning ensures: 

• continuity of business operations
• preservation of trade knowledge
• maintenance of safety and compliance standards
• timely delivery of infrastructure projects. 

Without a steady pipeline of younger workers, Queensland’s ability to meet its infrastructure commitments could all be compromised if solutions aren’t found.  

What the Industry Snapshot tells us 

The QBCC Industry Snapshot provides a data-informed overview of licensing trends, age demographics and workforce maturity. It’s a valuable tool for identifying succession risks and planning workforce development strategies.  

The snapshot also highlights: 

• regional disparities in workforce age
• licence classes with critical ageing trends
• opportunities for targeted workforce renewal. 

What can be done 

To address the ageing workforce and skills shortage, a multi-pronged strategy is needed: 

1. Reform occupational licensing and improve labour mobility 

The Queensland Productivity Commission (QPC) supports reforms such as Automatic Mutual Recognition, streamlined licensing processes and recognition of prior learning.  

These changes aim to reduce barriers to workforce entry and improve workforce flexibility. 

2. Align vocational education with industry needs 

Recent investments including a $115 million funding package under the National Skills Agreement aim to improve completion rates, expand access to foundation skills, and support training in emerging industries and trades.  

However, studies show a misalignment between vocational education and training (VET) enrolments and actual labour market needs, with over-enrolment in low-demand areas like fitness-related careers and under-enrolment in critical trades needed in the building and construction sector.  

3. Promote trades as professional, purpose-driven careers 

Trades are professional career pathways that people should be proud to embark on and campaigns looking at recruitment, study and retention should highlight this as well as the professionalism and entrepreneurial opportunities that exist in this space.  

This shift in messaging can help attract younger talent and diversify the workforce. 

4. Support mature workers and lifelong learning

Older workers remain a valuable asset. Strategies such as blended roles, flexible shifts, and targeted health and safety support can extend their participation and reduce injury risks. This cohort can also share their knowledge and experience and teach the tricks of the trade to the next generation coming through.

5. Strengthen industry-government collaboration

One of the most effective ways to future-proof Queensland’s building and construction workforce is through stronger collaboration between industry and government.  

This is where programs like Industry Skills and Jobs Advisors (ISJA) and Regional Jobs Committees play a pivotal role.

What does this collaboration look like?

These programs act as a bridge between employers, training providers and government decision-makers, ensuring that workforce planning is grounded in real-world industry needs. They gather evidence-based insights into: 

• skills gaps and emerging jobs
• regional workforce challenges
• training quality and relevance
• employment trends and future demand. 

By doing so, they help shape VET programs that are aligned with actual labour market needs, not just theoretical projections. 

Why is this needed? 

Without coordinated planning, training investments risk being misdirected and lead to an oversupply of graduates in fields and industries that aren’t facing a skills shortage like the building and construction sector.

Industry-government collaboration helps: 

• target training investments where they’re most needed (for example, carpentry, plumbing, electrical)
• reduce duplication and inefficiency in workforce programs
• support regional communities with tailored skilling solutions
• ensure reforms are timely and responsive, especially in licensing and labour mobility. 

Examples of impact 

The ISJA program, expanded in 2025 with a $17 million investment, now supports 14 key industry sectors including construction. Advisors provide strategic advice to government on training priorities, licensing reform, and workforce development.  

Regional Jobs Committees operate in 12 locations across Queensland, developing localised strategies to address workforce shortages and connect stakeholders with funding, training, and employment pathways.  

Together, these initiatives help ensure Queensland’s workforce strategy is proactive, helping the construction industry build the talent pipeline it needs for the decade ahead. 

Looking ahead 

The ageing of Queensland’s building workforce is a challenge, but it also presents an opportunity that can future-proof the industry and turn Queensland into the building capital of Australia. By leveraging data from the Industry Snapshot, embracing reform, and investing in strategic workforce development, Queensland can build a resilient, future-ready construction sector.

We encourage all stakeholders, builders, educators, policymakers, and regulators to treat succession planning as a strategic priority. The time to act is now.

Explore the full QBCC Industry Snapshot for more insights. 

Queensland Building and Construction Commission (QBCC) CEO and Commissioner, Angelo Lambrinos, said the digital licence is a major step forward in delivering on the commitment to make it easier to do business with the QBCC.

“The QBCC digital licence is part of a broader program to modernise our services while ensuring the public and industry can continue to trust the strength and transparency of the QBCC licensing system,” Mr Lambrinos said.

“It is something the Queensland Government promised and something the industry expects of a modern and contemporary regulator. This significant evolution in our digital transformation is an important signal that we are listening and responding.

“For industry, this means more convenience; and for home owners, it provides greater assurance that contractors are properly licensed,” Mr Lambrinos said.

Licensees can now carry their licence on their phone, access real-time updates, and manage multiple licences in one place.

The new digital licence is an optional extra for licensees and provides a secure, convenient, real-time alternative to a physical licence card.

“For licensees, this means less waiting and fewer hoops to jump through. It's designed to streamline how they manage their licence, freeing them up to focus on what they do best—running their business, leading their team, and getting the job done.

“We’re also increasing home owner awareness of the importance of using a licensed contractor and highlighting how it’s now easier than ever to verify a licence.”

The QBCC started rolling out a pilot program for digital licences in September 2025, initially offering the option to Site Supervisor licensees and Pool Safety Inspectors. The digital option is now available to more than 105,000 QBCC licensees.

The QBCC digital licence has been developed in partnership with the Queensland Government and Transport and Main Roads as part of the Queensland Government Digital Licence App.

The Queensland Government has also issued a media statement today about QBCC digital licensing:

• Queensland Digital Licence app expands to construction industry - Ministerial Media Statements

For the building and construction sector—where long hours, tough working conditions and job pressures are part of daily life—access to mental health support is critical. 

One service breaking down barriers to support is TIACS – This Is A Conversation Starter. 

Who are TIACS? 

TIACS is a not-for-profit counselling service that provides free, confidential support by text and phone for tradies, truckies, rural, and blue-collar workers, as well as their families. TIACS was established to make help-seeking simple, approachable, and stigma-free. 

Why their work matters 

For many in construction, traditional mental health services can feel hard to access. Costs, waiting lists, and the stigma of “not being tough enough” can all stop workers from reaching out. TIACS removes those barriers by offering an immediate and friendly way to start a conversation with a qualified counsellor—no paperwork, no referral, no judgment. 

How TIACS can help 

TIACS provides: 

• Free counselling with qualified professionals (no time limits, no cost).
• Text and phone support to suit busy schedules and remote worksites.
• Practical tools and strategies to cope with stress, anxiety, depression, or tough personal situations.
• Support for families—because challenges at work often affect home life too. 

Workers simply call or text, and they’ll be connected to someone who listens and understands. 

Real impact 

Since its launch, TIACS has supported thousands of blue-collar workers across Australia, with many saying it was the first time they felt comfortable reaching out. By meeting people where they are—on their phones, during a break, or after a long shift—TIACS has helped reduce stigma and start lifesaving conversations. 

Getting involved 

Share TIACS details with your teams and on worksites. 
Encourage staff and families to save the number in their phones. 
Use Mental Health Week as a reminder to check in with yourself and your mates. 

During Mental Health Week—and every week 

Mental health is not a one-week focus. TIACS is available year-round, making it easier for workers and their families to get support whenever it’s needed. 

Who are MATES in Construction? 

MATES in Construction is a not-for-profit organisation established to reduce the high rates of suicide and mental health issues in the building and construction industry. Through tailored programs and on-the-ground support, MATES works directly with workers, employers, and industry partners to break down stigma, start conversations, and connect people to help. 

Why their work matters 

Construction workers face unique challenges—long hours, physical demands, project pressures, and a culture that often discourages speaking up. Tragically, construction workers in Australia are more than twice as likely to die by suicide than the general population. MATES tackles this head-on with programs designed by the industry, for the industry. 

How MATES can help 

MATES provides a range of services and supports: 

• General Awareness Training (GAT): Short, site-based sessions that equip workers to recognise when a mate might be struggling.
• Connector training: Equips volunteer workers to act as go-to contacts who can provide immediate support and connect colleagues with professional help.
• ASIST (Applied Suicide Intervention Skills Training): Specialist training for supervisors and leaders to step in during critical moments.
• 24/7 helpline (1300 642 111): Immediate, confidential support for workers and their families.
• Case management and field officers: MATES staff visit worksites to provide ongoing advice, support, and referral to professional services. 

Real impact, real stories 

MATES has already supported thousands of workers across Queensland. Success stories include site connectors who have stepped in to support colleagues in crisis, and workplaces where cultural change has made it easier to talk openly about stress, anxiety, and depression. These grassroots connections have saved lives. 

Getting involved 

Worksites, businesses, and individuals can: 

• Host a General Awareness Training session.
• Encourage staff to train as Connectors.
• Display MATES materials on site.
• Share the 24/7 support number with colleagues and families. 

During Mental Health Week—and beyond 

MATES in Construction reminds us that mental health is not a one-week conversation. By embedding these supports into our worksites year-round, we can make sure every worker has a mate looking out for them.