Whether you are building a house from the ground up, or just organising a small renovation, you'll need to know what to do when something goes wrong. 

If you are thinking about building, follow our simple guide to prevent problems. If you have finished your project and you and your builder cannot agree about fixing a defect, or there is incomplete work, we have a step-by-step process to help you resolve the problem. It includes information about when we can help and how you involve us.

If your complaint is about a contractor or builder doing the wrong thing, see Contractor offences for a full list of offences we can investigate. You can also complain about a decision that we have made if you don’t agree.