Not all jobs run smoothly. A breakdown in communication between yourself and a client or your subcontractor may result in some work not meeting the standard. If you are currently in the middle of a dispute or just want to know what happens when your client chooses to make a complaint, we give you the step-by-step process. 

We let you know the right way to deal with a 'Direction to Rectify' and also how to review a decision we have made. 

If you think a certifier is not meeting the required standard, we can investigate but you will need to follow our formal complaint process. We also give some useful advice for when you and your customer don't see eye to eye.