Internal review

Overview of internal review process

If you believe a decision we've made is incorrect, you can apply to have that decision (the ‘original decision’) reviewed independently through our Internal Review Unit, or through the Queensland Civil and Administrative Tribunal (QCAT).

For internal review, a decision must be made by QBCC (the original decision) which is ‘reviewable’ under the QBCC Act. Within 28 calendar days of that decision being made by you become aware of that decision, you can request an internal review of that decision (i.e. make an application) to the QBCC Internal Review Unit if you are a person ‘affected ’ by the decision. Once an internal review decision made, the internal review decision can be reviewed in QCAT.

Applicants

Before deciding to make an internal review application, consider what outcomes you are seeking to achieve. For more information about the internal review process, including potential outcomes, refer to the Review Process.

Other affected parties

If you are not making an application but are an ‘affected party’ you may also have a role in the process. See what your role is as an affected party

What can be internally reviewed

Our Internal Review Unit can only review certain types of decisions called 'reviewable decisions'. Examples of some of these reviewable decisions include:

  • Licensing
  • Disputes
  • Insurance
  • Certification
  • Exclusion

Full list of reviewable decisions

Licensing and compliance decisions
  • Decision to refuse a licence application
  • Decision to refuse a licence renewal
  • Decision to impose or vary a licence condition
  • Decision to suspend a licence
  • Decision to cancel a licence
  • Decision that there are reasonable grounds for concern that a licensee does not satisfy the financial requirements for their licence
  • Decision that a person is an excluded individual for an insolvency event or a series of insolvency events
  • Decision that a company is an excluded company
  • Decision that a person is an influential person for a company
  • Decision that a person is a convicted company officer, banned individual or disqualified person
  • Decision to refuse an owner-builder permit
  • Decision to suspend an owner-builder permit
  • Decision to cancel an owner-builder permit

Dispute resolution decisions
  • Decision to issue a direction to rectify defective building work
  • Decision not to issue a direction to rectify defective building work
  • Decision that rectification work is satisfactory
  • Decision that rectification work is not satisfactory
  • Decision to take disciplinary action against a person under section 74F

Non-conforming building product decisions
  • Decision to direct a person in the chain of responsibility for a building product to take stated action under section 74AL(5)
  • Decision to give a direction under section 74AN (remedy/prevention)
  • Decision not to accept a building product undertaking under part 6AA, division 3
  • Decision not to agree to a withdrawal or variation of a building product undertaking under section 74AT.
  • Decision to seize a place, part of a place, building, structure or other thing under part 9, division 6
  • Decision to require information or attendance before the inspector under section 105T
  • Decision to give a direction under section 106P or 106Q (non-conforming building products).

Insurance decisions
  • Decision about the scope of works for an insurance claim
  • Decision to disallow an insurance claim wholly or in part
  • Decision that a domestic building contract has been terminated allowing an insurance claim for incomplete work

Certification decisions
  • Decision to refuse a licence application
  • Decision to refuse a licence renewal
  • Decision to impose conditions on a certifier’s licence
  • Decision to suspend or cancel a certifier’s licence
  • Decision a certifier has engaged in unsatisfactory conduct
  • Decision a certifier has engaged in professional misconduct
  • Decision that a certifier has not engaged in unsatisfactory conduct or professional misconduct

Plumbers and drainers decisions
  • Decision to refuse a licence as a plumber or drainer
  • Decision after review to impose or change conditions on a plumbing or drainage licence
  • Decision to take disciplinary action against a plumber or drainer

Pool safety inspector decisions
  • Decision to refuse a licence application for a pool safety inspector
  • Decision to refuse to renew a licence for a pool safety inspector
  • Decision to refuse to restore a licence as a pool safety inspector
  • Decision to amend a pool safety inspector's licence
  • Decision to suspend a pool safety inspector's licence
  • Decision to cancel a pool safety inspector's licence
  • Decision to take disciplinary action against a pool safety inspector
  • Decision to impose conditions on a pool safety inspector's licence