Overview of internal review process
If you believe a decision we've made is incorrect, you can apply to have that decision (the ‘original decision’) reviewed independently through our Internal Review Unit, or through the Queensland Civil and Administrative Tribunal (QCAT).
For internal review, a decision must be made by QBCC (the original decision) which is ‘reviewable’ under the QBCC Act. Within 28 calendar days of that decision being made by you become aware of that decision, you can request an internal review of that decision (i.e. make an application) to the QBCC Internal Review Unit if you are a person ‘affected ’ by the decision. Once an internal review decision made, the internal review decision can be reviewed in QCAT.
Before deciding to make an internal review application, consider what outcomes you are seeking to achieve. For more information about the internal review process, including potential outcomes, refer to the Review Process.
Other affected parties
If you are not making an application but are an ‘affected party’ you may also have a role in the process. See what your role is as an affected party.
What can be internally reviewed
Our Internal Review Unit can only review certain types of decisions called 'reviewable decisions'. Examples of some of these reviewable decisions include:
Full list of reviewable decisions
Licensing and compliance decisions
Dispute resolution decisions
Non-conforming building product decisions
Plumbers and drainers decisions
Pool safety inspector decisions