Timeframes that could affect your complaint

Structural and non-structural defects

Defects usually fall into 1 of 2 categories:

  • Structural defects – e.g. leaking roof, leaking shower, health and safety issue
  • Non-structural defects – e.g. sticking doors or windows, minor cracking of plasterboard.

We may also be able to assist where damage has been caused to your house by building work being undertaken on an adjacent property. You need to follow the same process as outlined in Complaints about defective building work.


  • You must lodge a complaint as soon as possible but no later than 12 months of noticing the defect. We may be able to help with structural defects that are apparent within 6 years and 6 months from practical completion.

Assistance under Queensland Home Warranty Scheme

Should your complaint involve residential construction work and is not able to be satisfactorily resolved through QBCC’s dispute resolution process, your application will be assessed as to whether you may be eligible for assistance under the Queensland Home Warranty Scheme.  You are not required to lodge a separate form for this to occur. 

Please note the following strict time limits apply for some claims:

  • For structural defects you must lodge this complaint form within 3 months of noticing the defect
  • For non-structural defects you must lodge this complaint form within 7 months of the completion date